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rogerr77502592
rogerr77502592
Participant
October 4, 2018
Answered

Send to Email doesn't work

  • October 4, 2018
  • 7 replies
  • 94146 views

With the newest Version of the Reader, when you select the "Send to Email recipient" Icon, the Standard E-Mail application doesn't open up anymore. Instead there is a column on the Right with different Options. The Reader doesn't seem to recognize the Standard E-Mail application, which in my case in Windows Live Mail, by a customer it is Thunderbird.

My colleague can send a mail, but even though he has Thunderbird as Standard E-Mai application, Adobe Reader Shows Outlook as the Standard.

Did something get changed, so that Adobe Reader only recognizes Outlook Mail (we all don't use Outlook)?

      This topic has been closed for replies.
      Correct answer sangrover

      Hi All,

      Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

      Link : How to use the email icon to directly send file as attachment

      Please let me know in case of any concerns.

      Regards,
      Sandeep Grover

      7 replies

      I
      Iwanttodumpadob
      Participant
      July 9, 2023

      This isnt a correct answer by a long shot. If I want to collaberate, I'd want a difference choice. Please for the love of god reinstante the old Alt+F+D  and stop putting in half baked features which don't work

      T
      TangieMagnolia
      Participant
      August 22, 2022

      No matter what I do, I cannot get the mail function directly from Adobe Pro DC to work.  I am not techy by any means.  I do however, know how to use it and it was working just fine before.  

      1. I use Outlook Desktop

      2. Adobe Pro DC

      3. Just stopped working one day

      4. I tried the "fix" in here. They do not work https://helpx.adobe.com/acrobat/kb/attach-to-email-not-working.html

      5. I have uninstalled & reinstalled

      6. I am using Windows LL Pro Version 21H2

       

      Can I please get the easy fix in layman's terms? 

        Tiger_words
        Tiger_words
        Inspiring
        January 14, 2022

        I'm not sure why this is considered fixed - it's not by a longshot.  It worked up until sometime last year and then some genius "fixed" Adobe so it's now gone.

        I saw a recently posted on-line article here - a way you can tweak Outlook, except my Outlook doesn't have the option discussed in the article.  More imbecilic stuff from Adobe.  Yay!

        https://helpx.adobe.com/acrobat/kb/attach-to-email-not-working.html

        R
        Richard23311257xh3v
        Participant
        February 24, 2022

        I have had the same problem since last time Adobe updated. I use Thunderbird as my standard email client and it has been working fine until then. I been trying to get it to work again using all tips and tricks presented here and elsewhere on the Internet but without succeding. Now I have finally made it work again by changing 2 keys in the Register. HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail where I changed (Standard) value to Morzilla Thunderbird and PreFirstRun value to "D:\Program\Mozilla Thunderbird\thunderbird.exe" -compose. The path is my local to Thunderbird so you need to put in your own. 

        R
        Richard23311257xh3v
        Participant
        March 25, 2022

        The sad thing is Windows keeps changing it back to Outlook and deletes my value for PreFirstRun so have to change the Registry every time I want to send emails from Adobe. Anyone got any idea how to fix this Windows problem?

        A
        Anonymous
        March 1, 2021

        I had the same problem when insert into button my corporate email a****tos@foretagslan-finance.se. I just reinstalled Acrobat Reader and problem is gone. For 2 days I was looking for a solution on the internet and found nothing.

          O
          Onesolo
          Participating Frequently
          October 8, 2018

          Nice try Adobe with the .20074 hotfix but this

          Browser and Unified Share

              4261277: “Send Attachment” with default email client doesn’t work

          still didn't fix this issue...

            Z
            Adobe Employee
            Zealous_Dusk16E5
            Adobe Employee
            October 9, 2018

            Hi Onesolo,

            Please try steps given at: How to use the email icon to directly send file as attachment

            That should make the email process, as it was in previous releases.

            The ID you mentioned 4261277 is for a different issue, where Share did not work well from inside a browser.

            Thanks!

            O
            Onesolo
            Participating Frequently
            October 9, 2018

            How this isn't available as an option inside Adobe Reader and it was not released on .20074 hotfix?! Applying this patch file over +20 clients is time consuming and not the best way to deploy this...

            S
            Adobe Employee
            sangroverCorrect answer
            Adobe Employee
            October 8, 2018

            Hi All,

            Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

            Link : How to use the email icon to directly send file as attachment

            Please let me know in case of any concerns.

            Regards,
            Sandeep Grover

            rogerr77502592
            rogerr77502592Author
            Participant
            October 9, 2018

            Thanks Sandeep. This fix worked for me, with the additional change that I also had to reset my default mail account back to Windows Live Mail in the regedit (Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail). For some reason, the default mail was changed to Outlook in the registry, even though in Windows I have Windows Live Mail set as standard app for e-mails. Didn't just happen with me, my colleague has Thunderbird as standard mail app and his was changed to Outook too.

              Meenakshi Negi
              Community Manager
              Meenakshi NegiCommunity Manager
              Community Manager
              October 4, 2018

              Hi Rogerr,

              In Adobe Acrobat Reader, the outlook option is added by default to send the document as an email attachment.

              Please try to add your account details under the List of email accounts under preferences.

              Launch the application and go to Edit > Preferences > Email accounts.

              At right, you will get an option to add an account.

              Add your account details there and make it as default.

              Then click on OK at the bottom to save the settings.

              Then try to send PDF as an attachment and select webmail from the option provided at right.

              In the drop-down list of "Select option", the account will be added by default.

              Hope that helps.

              Let us know if you experience any issue.

              Regards,

              Meenakshi

              O
              Onesolo
              Participating Frequently
              October 4, 2018

              Please stop this madness!!!

              Always changing things that worked before with a breeze!!!

              Before with only a click you had the pdf attached in the email directly. Now it takes two more extra steps to make the same thing!!! This hurts the workflow!!!

              At least give us the option to send email as before the new version.

                Tiger_words
                Tiger_words
                Inspiring
                December 20, 2021

                I could not agree more!  Programmers continuouisly have to "fix" things because, well, they'd be out of a job if everything was fine so...

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