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CtyOfApk
CtyOfApk
New Participant
March 22, 2017
Question

Sending email from Adobe Reader DC

  • March 22, 2017
  • 1 reply
  • 1238 views

Sending email directly from a pdf opens and sends an email the first time. After the email is sent  Adobe Reader freezes and has to be closed by task manager.

    This topic has been closed for replies.

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    March 25, 2017

    HI CtyOfApk,

    Could you please check if there is an update available for Reader?

    Launch Reader>navigate to Help menu>select Check for updates

    You may also download update from here:Adobe - Adobe Reader : For Windows

    Please confirm the version of Reader installed on the machine.

    Launch Reader>navigate to Help menu>select About Adobe Acrobat Reader DC

    Have you tried sending other pdf?

    Are you using MS Outlook/other email application or Webmail to send email?

    CtyOfApk
    CtyOfApkAuthor
    New Participant
    March 27, 2017

    On this users computer it does it with all pdf's. Works fine on others. We are using Outlook 2013 , not in cached mode.

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    April 7, 2017

    Hi CtyOfApk,

    Sorry for the delay in response.

    Could you please try turning on Cache mode in Outlook and see if that helps?

    Please follow the steps given in this link to do so: Turn on Cached Exchange Mode - Outlook

    Let me know how it goes.

    Thanks!

    Shivam

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