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furqangraham
furqangraham
New Participant
October 12, 2018
Answered

Sign in prompt when opening pdf file

  • October 12, 2018
  • 24 replies
  • 427419 views

HI,

 

I am seeing for multiple users that have latest version of Adobe Acrobat Reader DC that every time when trying to open a pdf file the Adobe Acrobat Sign in prompt pops up, please let me know if there is any option to not get this sign in prompt or is this a mandatory feature to be able to use Adobe Acrobat Reader DC?

 

the environment is mix of Windows 7, Windows 10 and few Macs High Sierra and Mojave  The Adobe sign in prompt is only coming up for few folks, the others like myself can open pdf file without being prompted to sign in

    Correct answer AnandSri

    Hello Furqangraham,

    Adobe Reader does not ask for a force sign-in to read PDF files. However we recently signed-out users with un-verified Adobe IDs.

    For such users, we show a sign-in prompt when they launch the application, to let them know that they have been signed out and they can sign back again. This is not a force sign-in. The red-cross button on the top-left should make the sign-in dialog go away.

    Ask the users to download the latest version of Adobe Reader 2019.008.20074 from help>check for updates, reboot the machine after updating Adobe Reader.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    24 replies

    Show previous replies
    M
    Manjunath0D4D
    New Participant
    February 16, 2021

    Hi, I'm having exactly the same issue and this is forced sign-in. Is there a light at the end of the tunnel for this issue or all of us are pouring into Adobe's black hole?

      A
      Anonymous
      December 10, 2020

      Adobe screwed the pooch with this one. This IS a "forced sign in" and you cannot get out of that stupid login window it demands credentials for. You cannot close the window or even close Adobe Reader unless you do a forced program shutdown (Mac computer).  Nor can you view the .pdf file without that stupid sign-in window blocking the viewing. I suggest everyone abandon Adobe after this disaster. Requiring login credentials to see a private .pdf file is beyond stupid - its extremely intrusive, highly irritating and now makes Adobe Reader absolutely useless.

        B
        biddster
        New Participant
        December 12, 2020

        This absolutely is forced sign in. Adobe Reader is acting like ransomware. Appalling. 

          W
          WM2
          New Participant
          March 31, 2020

          Please help!: I'm on Mac 10.11.6. I recently created an Adobe account to use some feature Acrobat Reader said would be enabled if I signed in. So I created an account. Turned out whatever the feature I had searched for *could* be turned out BUT only for a monthly fee. So I didn't proceed. I signed in/created the account via Apple as that was an option and I didn't want to use FB or Google. NOW, every damn time I want to open one of the hundreds of simple PDFs I've created over the years I can't just double click on them (NOR does going to File > Open and selecting the file). The sign in pop-up still persists and there is no way out of it. There IS NO "red cross button" on the top left. How do I possibly turn off this incredibly annoying "feature"?  Thank you to anyone that can help. I am trying not to rant about how BigBrother intrusive this is.  Thank you. (Some other "solved" post on another site suggested navigating to Library > Adobe > SLStore and turning something off. I can find no such file/folder anywhere on my Mac.)

            ls_rbls
            ls_rbls
            Community Expert
            April 22, 2020

            HI,

             

            go to https://account.adobe.com to manage you account.

             

            If you created an AdobeID your login is the primary email address that you used to associate it wit the AdobeID.

             

            If you're able to login online, click on "View Plan Details". It will bring you to another landing page, check if there are any billing discrepancies. If you do see that you're getting charged for something that you didn't subscribed contact Adobe Customer Care directly.

             

            In addtion,  scroll down all the way to the bottom of that page and see if you have more than one active computer device associated with this account.

             

            If you see more than one active computer device, remove or deactivate and only leave active the computer device that you're currently using.

             

            The other step is to go to Apple and see what subscriptions are associated with Acrobat or anything related to Adobe and deactivate from there.

             

             

            To check if you have access to your document go here:

            https://documentcloud.adobe.com/link/documents 

             

            and follow this basic guidance: https://helpx.adobe.com/document-cloud/help/manage-files.html

             

             

            D
            defaultj95wsbuz3ob1
            New Participant
            September 8, 2020

            Please help! I am getting bogged down with having to sign in with user name and id every time I open a pdf. Its my home computer so I hope I don't have to do this. THis requirement is brand new, I used to not have to do that with my Acrobat Reader DC (for last 2 years). I searched the help forum, and couldn't find anythign for a Microsoft surface pro tablet (if that makes a difference). Are there clear and easy instructions on this? I have version: 2020.012.20043.

            Thank you very much!

             

              AnandSri
              Community Manager
              AnandSriCommunity Manager
              Community Manager
              October 12, 2018

              Hello Furqangraham,

              We're sorry for the trouble you had with Adobe Reader, what is the dot version of Adobe Reader installed? To identify the version, please take help from the article Identify the product and its version for Acrobat and Reader DC

              You may also refer to the following Adobe article to disable the sign in prompt in Acrobat/Reader Disable sign in launching Acrobat DC with serialized Creative Cloud for Enterprise

              Let us know if that helps.

              Thanks,

              Anand Sri.

              furqangraham
              furqangrahamAuthor
              New Participant
              October 15, 2018

              HI Anand

              The version of Adobe Acrobat Reader DC I have installed is version 2019.008.20074

              on my pc I am able to open pdf files without getting prompted to sign in but other users in the company I work at when they open any pdf files, they are getting prompted to sign in with Adobe ID

                AnandSri
                Community Manager
                AnandSriCommunity ManagerCorrect answer
                Community Manager
                October 15, 2018

                Hello Furqangraham,

                Adobe Reader does not ask for a force sign-in to read PDF files. However we recently signed-out users with un-verified Adobe IDs.

                For such users, we show a sign-in prompt when they launch the application, to let them know that they have been signed out and they can sign back again. This is not a force sign-in. The red-cross button on the top-left should make the sign-in dialog go away.

                Ask the users to download the latest version of Adobe Reader 2019.008.20074 from help>check for updates, reboot the machine after updating Adobe Reader.

                Let us know how it goes and share your observation.

                Thanks,

                Anand Sri.

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