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N
Nicolas5E98
Participant
February 18, 2021
Answered

Signature not recognized anymore with the new version of Adobe Reader

  • February 18, 2021
  • 2 replies
  • 2542 views

Hi everyone,

 

Since the last update, document which contains a signature that was well recognized before by Adobe Reader is no longer valid with the new version 21.1.20135.421056.

It says:

There are errors in the formatting or information contained in this signature

Signer's identity is valid

Signing time is from the clock on the signer's computer

Signature is LTV enabled

 

Can you let us know what's going on? 

Many thanks

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi All,

 

Thank you for your patience. 

Adobe released an update to Adobe Acrobat Reader that addresses an incorrect error message associated with a valid digital signature. 

Please open Acrobat Reader, navigate to help>check for update

Or download the patch from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

 

Once done, let us know the result.

 

Thanks,

Akanchha 

2 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 19, 2021

Hi All,

 

Thank you for reaching out and reporting this.

 

The team is aware of this issue and currently working on the fix.

We will update the discussion as soon as we get any information about the fix.

 

We appreciate your patience.

 

Thanks,

Meenakshi

N
Nicolas5E98Author
Participant
February 22, 2021

Hi @Meenakshi Negi Thanks for your answer.

Do you have more visibility regarding this issue? Can you tell us what is wrong with the new version? 

Many thanks,

 

Nicolas

N
Nicolas5E98Author
Participant
February 23, 2021

Hi All,

 

Thank you for your patience. 

Adobe released an update to Adobe Acrobat Reader that addresses an incorrect error message associated with a valid digital signature. 

Please open Acrobat Reader, navigate to help>check for update

Or download the patch from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

 

Once done, let us know the result.

 

Thanks,

Akanchha 


It works well thanks a lot!

X
Xware
Participant
February 18, 2021

i and multiple users are experiencing this since the last security update.  this is only effecting Acrobat Reader.  when a document signed with doccusign is opened in reader it displays signature is invalid.  

 

when you go to the signature panel it shows

"there are errors in the formatting or information contained in this signature"

 

THIS ONLY EFFECTS READER,  if the same document is opened in Acrobat Pro then the signature validates fine!

 

ADOBE PLEASE FIX THIS,  i can confirm that versions prior to the latest release of Reader do not have this issue!

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