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defaultlgigd66spubb
New Participant
October 1, 2021
Answered

Strange Pop-Up Window Appears When Opening Adobe

  • October 1, 2021
  • 5 replies
  • 10502 views

Every Time I open Acrobat this pop-up appears and then dissapears before it can load properly. This happens about ten times in sucession. The pop-up tries to load, crashes, and then opens again. There is no title to the pop-up, its just a stock image (this changes with every pop-up) with a white box over it and a loading symbol. I have no idea what it is as it closes before it can load any text. 

 

Its not affecting the program in any way it's just very annoying. 

    This topic has been closed for replies.
    Correct answer Katie24372684xuf6

    In Windows Credential manager, remove any stored credentials that have Adobe User in them. Or just any Adobe credentials. Close credential manager and try to open Adobe DC. The white box disappears. It looks like it is trying to use Cached credentials to sign in. Anyway, this worked for me. 

    5 replies

    K
    Katie24372684xuf6Correct answer
    New Participant
    May 9, 2022

    In Windows Credential manager, remove any stored credentials that have Adobe User in them. Or just any Adobe credentials. Close credential manager and try to open Adobe DC. The white box disappears. It looks like it is trying to use Cached credentials to sign in. Anyway, this worked for me. 

      B
      Balint23696019mcwg
      New Participant
      May 9, 2022

      Thank you!!!

       

      This solved this annoying issue. For me it was enough to delete "Adobe user" credentailas, other adobe credentials remained as they were

       

      Best,

      Balint

        B
        Balint23696019mcwg
        New Participant
        March 22, 2022

        Hi,

         

        I have the same issue. This PC was used by a colleague before and had full adobe installed with cloud. We have uninstalled everything and another colleauge is using it but only with adobe reader. Popups coming 10 times every time we open a file. And if I want to logint to reader, it does not allow me, because the pupup comes and then closes together with login screen

         

        Best,

        Balint

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        March 22, 2022

        Hi there

         

        We are sorry to hear that. Our engineering team is still looking at it and working to find the fix. We will share the update as soon as we will hear anything from them.

         

        Thanks for your time and patience

         

        Regards

        Amal

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        March 28, 2022

        I've got a client with EXACTLY the same issue so clearly this is not affecting just one person - running the latest version of Acrobat DC with  CS also installed. Massively frustrating to get these pop-ups every time A PDF document is opened...


        Hi there

         

        We are sorry to hear that.

         

        We have raised this issue to our engineering team and they are working on it to find the fix.

         

        We will share the update as soon as we get any news from them.

         

        Thanks for your time and patience.

         

        Regards

        Amal

        I
        Igor5D50
        Participating Frequently
        March 7, 2022

        Hi. This has something to do with Creative Cloud in my opinion. In Creative Cloud I use my bussiness profile, but into Acrobat Reader it takes atomaticly my personal profile, when I log out from Creative Cloud, but after this log me in with personal profile in Creative Cloud too. But I want to use my bussiness profile. So I log in with my bussiness profile in Creative Cloud, but it log me out in Acrobat Reader. 

        Igor

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        January 11, 2022

        Hi there

         

        Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

        You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

         

        For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

         

        Let us know if you experience any trouble and need more help

         

        Regards

        Amal

        H
        hauke.staschen
        New Participant
        January 13, 2022

        Sorry, but the update doesn't solve the problem 😞

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        January 13, 2022

        Hi there

         

        We ae sorry to hear that the issue is still unresolved. Our engineering team is still looking it and working to find the fix. We will share the update as soon as we will hear anything from them.

         

        Thanks for your time and patience

         

        Regards

        Amal

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        October 1, 2021

        Hi there

         

        Hope you are doing well and sorry for the trouble. As described, you are getting a strange pop up on opening the Adobe Acrobat Reader DC, and that its not affecting the program in any way it's just very annoying. 

         

        Please try to sign out of the application, reboot the computer once and relogin with the same Adobe ID and check.

         

        Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates and reboot the computer once.

         

        Regards

        Amal

        G
        garethr32293624
        New Participant
        November 16, 2021

        our adobe readers users are having the same exact same issue. The images pop up over and over again making reader unusable, so much so we're having to use Edge for pdfs. I've reinstalled numerous times

         

         

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        November 18, 2021

        Hi there

         

        Hope you are doing well and sorry to hear that.

         

        This issue is reported to our engineering team and they are working on it to find the fix.

         

        We will share the update as soon as we get any news from them

         

        Regards

        Amal

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