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May 23, 2017
Question

Symantec DLP blocking save to USB or Network Share causes Acrobat to Crash

  • May 23, 2017
  • 1 reply
  • 920 views

Hello Experts!

I am a DLP support engineering with Symantec DLP and we are noting a crash on Adobe Acrobat Reader DC when DLP blocks a save to USB through Adobe.

Adobe Acrobat Reader DC (17.009.20044)

Acrobat Reader DC does not appear to create it's own memory dumps so I collected one on AcroRD32.exe with procdump. I'm not sure how to provide it via these forums however.

Here is our software blocking the action:

Here is the resulting adobe crash:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: AcroRd32.exe

  Application Version: 17.9.20044.25828

  Application Timestamp: 58e4302d

  Fault Module Name: AcroRd32.dll

  Fault Module Version: 17.9.20044.25828

  Fault Module Timestamp: 58e43001

  Exception Code: c0000005

  Exception Offset: 000c0f98

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    This topic has been closed for replies.

    1 reply

    June 13, 2017

    Is there any update on this or a method to upload a memory dump to adobe on this?