Known Participant

Question

Text in Comment box disappearing when I hit the escape button

Forum|Forum|3 years ago
June 28, 2022
9 replies
6846 views

I am using Adobe Pro DC on Windows 11. I use single key accelerators. 'S' the command to open a text box works fine. However over the past several weeks, the 'Esc' button, which used to close the comment box (text intact), now causes the text in the comment box to disappear. I have spoken to adobe help on two occasions and although they have promised a call back (and have witnessed the problem themselves by sharing my screen), there has been no solution and the problem remains. Please help.

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Architectural2019

New Participant

I have the exact same problem and its driving me nuts. This happened after doing the latest update. the only way I can add text right now is using the edit text & images " add text" which is extremely cumbersome. I hope we get a resolution to the comment text soon.

Meenakshi Negi

Community Manager

Hi Architectural2019,

Thank you for reaching out.

Please let us know more about the issue you experience. We tried adding text using the comment tool, and it works fine.

It would be helpful if you could share your steps and what is not working.

Share the Acrobat Reader and OS version numbers on the machine.

Thanks,

Meenakshi

D

Douglas250443993k1hAuthor

Known Participant

I am using Adobe Pro DC on Windows 11. I use single key accelerators. 'S' the command to open a text box works fine. However over the past several months, the 'Esc' button, which used to close the comment box (text intact), now causes the text in the comment box to disappear. I have spoken to adobe help on two occasions and although they have promised a call back (and have witnessed the problem themselves by sharing my screen), there has been no solution and the problem remains. Please help.

R

Rodrigo28895408janm

New Participant

I have the same problem. It is an ode to imbecility from whoever programmed this.

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Ann25411406q2o3

Participating Frequently

Please vote as CRITICAL the request that has already been opened here:

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/45389335-hitting-the-escape-key-deletes-unsaved-comment-con

Meenakshi Negi

Community Manager

Hi All,

Thank you for being so patient.

The behavior of Esc would be to discard any draft content typed in the comment box. To post the comment, either the Post button be clicked, or Alt+Enter be pressed. Further, a mouse click on the document will also post the comment. So, apart from the Esc key, all other ways to post the comment are retained.

Thanks,

Meenakshi

D

Douglas250443993k1hAuthor

Known Participant

I appreciate that information and your follow up however that is not what it is supposed to do. On the adobe website itself the Esc key (as a single key accelerator) should "Close or exit pop-up (or text field in the Comments List) for comment that has the focus" Prior to this glitch that is what it did. It no longer does that.

In fact, none of the suggestions you made actually close the comment pop up. Your suggestions essentailly just toggle the focus off the comment. That is not nearly as helpful as closing the pop uop without deleting the text.

And yes, clicking the x in the comment pop up does close the box but switching from your keyboard to the mouse is a Decelerator and signficantly slows down the workflow.

S

Siebenkopf

New Participant

I have the exact same issue here, hitting the ESC button after writing a comment deletes the content of the comment. This has been correctly keeping the comment before (I guess this change in behavior came with the last update), but now it deletes it.

However, there is a workaround for this. I have realized that hitting ALT+ENTER after writing the comment closes the box and keeps the comment. These are now two buttons that need to be pressed, but it is still better than navigating with the mouse to the button.

For the developers: A good solution would be to have the action keys configurable in the settings.

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Douglas250443993k1hAuthor

Known Participant

I tried that. It doesnt actually close the comment box like the Esc used to. It toggles off the comment box, but it doesnt close it. Thanks for trying though

S_S

Community Manager

@Douglas250443993k1h Hi,

Sorry for the delayed response. The issue is already highlighted to the engineering team and will be fixed in the next update.

Thanks,

Souvik.

B

Baestet

New Participant

I have the same issue! I hope the Team will work out some solution, because it truly is time consuming and frustrating.

All the best!

S_S

Community Manager

Hello,

I have shared the details about the issue with the team. I will update the findings at the earliest possible.

Regards,

Souvik.

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Douglas250443993k1hAuthor

Known Participant

Thank you for your help. Just an FYI I am using version 2022.001.20142. I am using Windows 11 Home version 21H2 OS Build 22000.739

By the way, my experience with your telephone support at Adobe has been horrible. They keep emailing me that I "missed their call" eventhough there are NO missed calls on my phone from their number. Then when I point this out, they called my phone and let it ring once, then hung up (quicker than I could answer the phone), so that they could document a "missed call" but still without any possibility of them communicating with me. It is a real shame and very different than the support I am getting here, via messaging. Thank you.

E

ermentink73

New Participant

Yesterday I received the latest update of Acrobat Pro DC and since then I experience the same issue. It's a bad thing for productivity that this doesn't work anymore. For me, it recalls the update a few years ago with the tick boxes in the comments, where Adobe thought to improve, but in fact it was a major step back. And it's still not back at the same level al before the update (it doesn't jump automatically to the next comment, you have to click on it, but it's workable).

E

ermentink73

New Participant

To be more precise, I am working on a machine with Windows 10 Enterprise installed. The issue was caused by the latest update (received June 30, 2022), no new update available. Resetting the Acrobat Preference settings doesn't solve the issue. Please fix this!

M

Monsieur123

New Participant

Hi, I have the EXACT same problem. And is driving me crazy.

Could you fixed it?

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Douglas250443993k1hAuthor

Known Participant

No. And this is despite two separate phone calls/screen shares with Adobe technical staff

S_S

Community Manager

Hello Douglas,

I hope you are doing well. I am sorry for your experience with Acrobat Reader.

Please share the below details with us to check on the issue further:

1. The Operating System and the complete version you are using

2. The application version you are using;

3. A screen recording of the scenario so that we can check.

Please check if there are any pending updates for the Application. To check for it, go to Help-> Check for Updates.

Also, since you mentioned that you have contacted our support channel, if you could share the Case Number with me, that would be great.

Looking forward to hearing from you.

Thanks,

Souvik.

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