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chrise90385731
chrise90385731
Participant
November 1, 2015
Answered

The application was unable to start correctly (0xc0000005) - keeps popping up when opening a pdf. How can I stop this?

  • November 1, 2015
  • 2 replies
  • 27625 views

I am on a Windows 7 Pro 64bit computer and have just upgraded to the latest Adobe Acrobat Reader DC.  When I open a PDF a window pops up telling me "The application was unable to start (0xc0000005).  Click OK to close this application"  I click OK and the window pops up again about three or four times before it finally stops.  My PDF document is then visible.  This is driving me mad!  I have tried using "Repair Installation" on the Help Menu but it has no effect.  I have downloaded and installed the latest Update - and this wretched message keeps popping up!  Before I do a system restore to go back to the earlier version , can someone please tell me how to fix this problem?  Many thanks.

    This topic has been closed for replies.
    Correct answer

    Hi ,

    There might be chance of previous version left overs. Try uninstalling Acrobat again using cleaner Tool : http://labs.adobe.com/downloads/acrobatcleaner.html

    Then try reinstalling it and then see if that fixes the issue.

    Regards

    Sukrit Dhingra

    2 replies

    K
    KEGinMaine
    Participant
    April 3, 2020

    4-3-20

    I tried this cleanup fix and it did not work. Is there a more up to date answer/fix? I am blown out of the water not being about to open any pdf files now. Please help.

    Keith

    K
    KEGinMaine
    Participant
    April 3, 2020

    For clarity - I too am on Win 7 and I get this error:

     

    The application was unable to start correctly (0xc0000005)

     

    Thank you all for any help. 🙂

    Keith

      A
      Anonymous
      Correct answer
      November 1, 2015

      Hi ,

      There might be chance of previous version left overs. Try uninstalling Acrobat again using cleaner Tool : http://labs.adobe.com/downloads/acrobatcleaner.html

      Then try reinstalling it and then see if that fixes the issue.

      Regards

      Sukrit Dhingra

      chrise90385731
      chrise90385731Author
      Participant
      November 2, 2015

      Dear Sukrit Dhingra

      Thank you for your speedy reply to my problem. I downloaded and ran the Acrobat Cleaner Tool as you advised and this has cured my problem completely. Thank you again for restoring my sanity!

      I clicked on the link to mark the answer as Correct but the page presented no opportunity to do so. Clicking on the Action button at the bottom of the page it said No action available. I'll try again at a later time but, in the meantime, I hope this message reaches you because I would hate for your accurate solution to my problem to go unrecognized.

      Thanks again for your help.

      Chris Emmett

      itma69@aol.com

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