The instruction at 0x0860ff48 referenced memory at 0x0860ff48. The memory could not be written

Report · Sep 20, 2018

Hi,

I have this Acrobat Reader DC installed on Windows server 2012 R2. Recently encountered the error "The instruction at 0x0860ff48 referenced memory at 0x0860ff48. The memory could not be written". This happened when try to search a keyword from entire pdf with more than 30k pages

Anyone can help or explain why is this happen?

Below is the Application log from Event Viewer:

Faulting application name:AcroRd32.exe, version: 15.6.30392.55069, time stamp: 0x59fcc702

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x0860ff48

Faulting process id: 0x380

[Moved from Forum comments to Acrobat Reader by Moderator]

Report · Sep 21, 2018

Hi chngj,

As per the issue description mentioned above, you are receiving an error when try to search a pdf in Reader, is that correct?

Please try following troubleshooting steps:

1- Reboot the machine once if you haven't already and check if that helps.

2- Check if an update is available for Reader using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again.

3- Launch Reader as an administrator- Run an Adobe program as administrator | Windows 7, Vista

4- Try running Reader in compatibility mode by locating Reader icon on the desktop > right click > properties > compatibility tab > check the box run this program in compatibility mode for and select Windows 7/Vista from the drop-down options. (if using Windows 10) click Apply OK and check.

5- If issue still persists, try repairing Reader using "Repair installation" option under Help menu, reboot the machine after repair and check.

Let us know if you need any help.

Shivam