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Hi there
Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039 is now available. Please update the application from the help menu > Check for updates and reboot the computer once.
You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.
For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html
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I also have the same problem... I can freely use all adobe cloud programs and reader too, but every time I open something with reader, login window starts apearing and disapearing fast on loop (cant log in because it disapears instantly too)
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Install a 32 bit version of Adobe Reader DC.
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Hi there
Hope you are doing well and sorry for the trouble. As described, you are getting the blank login pop up window when opening the application.
This issue is reported to our engineering team and they are working on it to find the fix. We will share the update as soon as we get any news from them.
Thanks for your time and patience
Regards
Amal
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Hi there
Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039 is now available. Please update the application from the help menu > Check for updates and reboot the computer once.
You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.
For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html
Let us know if you experience any trouble and need more help
Regards
Amal
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After that planned 21.11.20039 update this infinite sign in open>close window loop still presists for me on every opened pdf document...
Is there a way to turn off log in suggestion every time I open pdf? or do I just stick with edge browser pdf viewer...?
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Hi Paulius
Hope you are doing well and sorry for the trouble. Our engineering team is aware of the issue that the patch doesn't work for some users and they are working on it to find the fix.
We will share the update once we hear anything from them.
Thanks for your time and patience.
Regards
Amal
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We have 10 Terminal servers and one of them has been updated to 21.011.20039 and is now prompting for username and password and cannot get to their PDF.