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katej58437366
katej58437366
Participant
January 16, 2019
Answered

The requested file operation failed because the storage policy blocks that type of file error in outlook 2016 attachment.

  • January 16, 2019
  • 4 replies
  • 60575 views

Receiving this error when opening PDF attachments in Outlook 2016 with the latest Adobe Reader DC.  Have tried to unset security levels but it still does this error.

      Correct answer user9605433

      I ran accross this thread as I was having the same issue.  You do not have to uninstall HP Sure Click - if you right click on the file in questin, you can go to: Remove Protection (has HP Sure Click logo) - then the file will be accessible to your Adobe product. It seems if a PDF or other Adobe file extension is created with non-Adobe products, it is flagged as a suspicious file.  Only take off the protection if you trust the originator of the file.

      4 replies

      B
      brianc38217759
      Participant
      July 13, 2022

      Got the same error, it's HP SureClick. Had copied over a PDF file from my old machine to my new machine and got the error when trying to open it in my freshly installed Adobe Acrobat DC. (I get it that it'll open in the default browser version for security reasons but I need to open PDFs locally). But Since I haven't decided if I want to uninstall SureClick I found you can 'Remove Protection' on a file by file basis by right clicking (from File Explorer) on the file and selecting  the  'Remove Protection' option, Refer to: How to stop downloaded PDFs being opened in a Sure Click win... - HP Support Community - 7328560. Did so and voila, it opened just fine.

      **But there is more: SureClick also had a role in preventing proper printing of 4x6 thermo labels that I keep in an MS Word format (docx). From Word, I could open the docx file (with protection enabled) but upon printing to my thermo printer, the print space was truncated and/or off size with no apparent way to adjust. For grins, I removed the SureClick protection from the file and voila (again) the problem went away. 

      This thermo printer problem is somewhat of a niche problem that I may be the only one to ever experience but the point is if you have a weird problem and SureClick lurks, can't hurt to remove it and then see what happens. Of course, remove SureClick only from trusted files.

      S
      shashiyejide
      Participant
      September 15, 2020

      Same issue! Thank goodness I found this discussion.

        U
        user9605433Correct answer
        Participant
        April 24, 2021

        I ran accross this thread as I was having the same issue.  You do not have to uninstall HP Sure Click - if you right click on the file in questin, you can go to: Remove Protection (has HP Sure Click logo) - then the file will be accessible to your Adobe product. It seems if a PDF or other Adobe file extension is created with non-Adobe products, it is flagged as a suspicious file.  Only take off the protection if you trust the originator of the file.

          F
          FRANCIS5C11
          Participant
          June 7, 2021

          YOU ARE START! THANKS.

           

          G
          GHS Quincy
          Participating Frequently
          February 8, 2019

          A program that protects against malware might be to blame.  Possible culprits include HP SureClick and Macrium Image Guardian.

            katej58437366
            katej58437366Author
            Participant
            February 8, 2019

            Hi.  I should have updated - yes I discovered myself if was HP SureClick. Removed it and the issue went away. Thanks

            Adorobat
            Community Manager
            AdorobatCommunity Manager
            Community Manager
            January 16, 2019

            Hi katej,

            As per the issue description mentioned above, you are getting above mentioned error when opening PDF attachments in Outlook 2016 in reader, is that correct?

            If you are in IT managed environment, I would suggest you to contact the IT as this error message appears because of the security policies implemented. 

            Thanks,

            Shivam

            katej58437366
            katej58437366Author
            Participant
            January 16, 2019

            Hi

            I am the IT administrator – no one else is having this issue so I don’t know what security policies it is referring to. This PC is set up the same as everyone else’s.

            If you can help further I would appreciate it.

            Kate

            [moderator deleted private data]

            Adorobat
            Community Manager
            AdorobatCommunity Manager
            Community Manager
            January 17, 2019

            Would it be possible to share the screenshot of the issue with us? To share a screenshot here in the forums, refer to the steps given in this link: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

            ALso, let us know dot version of reader and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in reader: Identify the product and its version for Acrobat and Reader DC

            Let us know if you need any help.

            Shivam

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