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HumptyD
New Participant
January 4, 2018
Answered

There was an error opening this document. Access denied.

  • January 4, 2018
  • 8 replies
  • 145004 views

Guys,

Adobe reader cannot open any document on mounted drive on my PC.

The mounted drive is on same computer, it doesn’t have drive letter, but mounted to a folder.

Windows Server 2012 R2 Standard

Adobe reader 11.0.23

Error: There was an error opening this document. Access denied.

Adobe reader can browse directory structure just fine.

Adobe reader can open and show same file if the file copied to system drive.

Notepad can open same pdf file (and show garbage, obviously)

Any other program can open same file just fine too.

There are no any messages in Application and System logs from Adobe reader.

To open a pdf file, I have to copy it always which is quite inconvenient.

I wonder if there is a way to troubleshot problems opening PDFs?

I cannot find any instructions, except one below, completely useless in my case...

https://helpx.adobe.com/acrobat/kb/troubleshoot-problems-opening-pdfs.html

Can somebody point to proper troubleshooting instructions, please?

Thank you

    This topic has been closed for replies.
    Correct answer Sara24045829jl2y

    We have this issue quite often with long filenames of pdf documents. And it just happened to me and I forgot to rename it. Renamed the file with a short name and it opened right up. Thanks for the reminder!

    8 replies

    G
    GabrielBabereal
    New Participant
    January 7, 2024

    I experienced the same problem by adding my drive as a folder path in "Privelged Locations." I didn't have to change any security preferences either.

     

    From the "Menu":
    Preferences -> Security (Enhanced)
    Then, go to the "Privileged Locations" window
    - Click the "Add Folder Path" Button
    - Click on your drive (or whatever folder)
    - Click "Select Folder"
    - Click "OK"
    - Restart Adobe Acrobat (Or Adobe Reader App)

    Then retry opening your file and it should work.

    J
    Jourdan350387273t3m
    New Participant
    January 25, 2024

    I just tried this exact same thing.  I closed out of Adobe Acrobat and now I cannot open Adobe Acrobate...any ideas on how to resolve this?

    S
    Silvia332917557enl
    New Participant
    October 31, 2023

    This worked for me.  Thanks.

     

    G
    Gary241073544bgb
    New Participant
    April 19, 2022

    I had a similiar issue but now I can view the pdf document. However, I am unable to delete the pdf file from my desktop. Any ideas?

    T
    Test Screen Name
    Legend
    April 20, 2022

    What happens exactly when you try to delete the file?

    D
    default23963353p4h65h
    New Participant
    April 8, 2022

    Hi everyone,

     

    A user was having this issue recently while trying to access the file via OneDrive.  It turns out that files with shorter names in the same directory were capable of being opened, but the length of the name of this particular file was pushing up against the windows file path character limitation and was causing Adobe to throw this error.  While I'm sure this isn't the only cause for this error, I can confirm that this was the issue for us.

     

    Thanks!

     

    Ash 

      S
      Sara24045829jl2yCorrect answer
      New Participant
      April 14, 2022

      We have this issue quite often with long filenames of pdf documents. And it just happened to me and I forgot to rename it. Renamed the file with a short name and it opened right up. Thanks for the reminder!

        B
        Brett Weston
        New Participant
        January 12, 2024

        This solved my issue also.

        Thank you

        M
        Mark225059561xv4
        New Participant
        January 4, 2022

        Here's what i did to resolve the issue

        I disabled the setting Uncheck box blah blah blah but that really didn't change anything so i went to the prompt below in the security enhanced section.

         

        1. Edit > Preferences > Security (Enhanced) 

          2. Scroll Down to Privilegdged Location:

          3. Add Folder Path 
          Navigate to selected folder that holds the file which is giving the error 



          4. You should be able to access all your documents (Forcefully) 🙂 


         

         

        M
        MarkChase
        New Participant
        October 12, 2020

        I had this same error (There was an error opening this document. Access denied.) in the Acrobar Reader DC desktop app and just spent half a day trying various potential fixes and Adobe security settings, even though I had not changed these from the defaults.  Eventually I just uninstalled then reinstalled the desktop app and that did the trick.  And all my securuty settings are back to the defaults because of this.  So I don't know if changing those settings is always the solution. FWIW, my acces to my Adobe Cloud PDFs had always worked through a browser, it was just the desktop app I had the trouble with.  

        H
        HelpfulIT
        New Participant
        February 26, 2020

        I had this issue and it turned out to be Offline Sync settings.  If you look for the little green ying/yang symbol this is what it was.  The little x over the documents and the fact that old files were there and new files were not.  Look for "Sync Center" make sure it is not enabled.

        Adorobat
        Community Manager
        AdorobatCommunity Manager
        Community Manager
        January 19, 2018

        Hi HumptyD,

        Sorry for the delay in response.

        Please try disabling mode and check if that helps. Click Edit > Preferences > Security ( Enhanced ) > uncheck the box next to Enable protected mode at startup. For more info on    Protected Mode troubleshooting | Adobe Reader

        Note: Disabling protected mode is for troubleshooting purpose only, enable protected mode when troubleshooting is complete.

        If that doesn't work, try running Reader in compatibility mode as the following link discuss and check if that helps:

        Cannot open files on the network server.

        Adobe ReaderX can not open sharing files on Server

        Thanks,

        Shivam

          H
          HumptyDAuthor
          New Participant
          January 19, 2018

          Shivam,

          It does work when protected mode at startup is NOT enabled.

          Don’t understand why it kick-in on local drive still...

          I’ve added 2nd local drive mount point to trusted locations in Edit > Preferences > Security ( Enhanced ) > Add folder path and re-enabled protected mode at startup.

          But it didn’t help I’m not able to open files there still.

          Even if I added a file, not folder - it didn’t work either.

          It shows the same message

          Error: There was an error opening this document. Access denied.

          Again, these are files and folders on the 2nd local drive, not network server shared files.

          Adorobat
          Community Manager
          AdorobatCommunity Manager
          Community Manager
          February 6, 2018

          Hi HumptyD,

          Could you please confirm if the mounted drive has any drive letter? Also, what is the file path you are using to access the files?

          Is it via Windows Explorer or via the RUN line?

          Thanks,

          Shivam

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