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A
Anonymous
June 2, 2009
Question

There was an error while copying to Clipboard. An internal error occurred.

  • June 2, 2009
  • 14 replies
  • 149884 views

Hello

I'm running a Citrix Presentation Server 4.5 environment, based on Windows Server2003 and providing Adobe Reader as a published application (this issue appears with Adobe Reader 7 and Adobe Reader 8 equally).

Sometimes when trying to copy test from a pdf document, the error message "There was an error while copying to Clipboard. An internal error occurred." appears. The selected text is still copied to the clipboard, so the message seems to be more of a warning, but it's confusing for the end-users. This happens equally when copying via 'Ctrl-C' or with the mouse (right-click & copy).

It is not a problem with the document itself since sometimes the error appears and sometimes not on the same document. This happens for all documents I've tried so far.

Additional information: On the servers also MS Office 2003 SP3 is installed. I have the feeling that it may be an interference with the Office Clipboard, but I can't put my finger on it...

Please, has anyone found a solution for this?

Thanks

Andy

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    14 replies

    Show previous replies
    A
    Anonymous
    May 2, 2013

    This problems has been going on for 3 years now ? Ive finally got annoyed enough by this bug to search for a fix. Ive updated to the newest version several time (including today), did not have skype click to call (or any skype) installed. I also don't have any directory called babylon in the programs files directories. I dont want to do a clean install of Win 7 just to reinstalled reader or update to Win 8 to solve this bug. Was hoping for an easy fix.

    A
    Anonymous
    May 2, 2013

    Same here. No Babylon Dictionary, no Skype extension in IE (which I hardly ever use). Still get the annoying error message. Definitely not going to Windows 8 for this -- for me, that would be like putting on clown shoes to step on an ant.

    K
    kulukterna
    Participating Frequently
    August 27, 2012

    in windows 7

    start-control panel-uninstall programs

    uninstall the "Skype Click to Call", this will uninstall addins from ie, firefox, you dont have to uninstall skype.

    in ie and firefox you can disable addons but can not uninstall them using ie or firefox interface, when you uninstall Skype Click to Call, it will remove it from all added browsers.

    This works me now.

    Edit 1:

    Unfortunately skype trick does not work.

    I recently switched to windows 8 and reliazed that there is no copy error any more.

    Edit2:

    This error maybe caused by Babylon dictionary which has an Adobe Acrobat or Reader addon which captures the text from pdf documnet when ctrl+right mouse click. This feature is enabled when it is copied to" C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins " or  "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\plug_ins " directory, so if it is copied such copying error appeared, if not copied it does not appear. Baylon dictionary addin is installed when you install babylon dictionary software, and it is here " C:\Program Files (x86)\Babylon\Babylon-Pro\Utils ", its name is " BabylonRPI.api "

    Edit3:06-April-2013

    My experience is that Babylon Dictionary was causing this error. With babylon version 10 acrobat does not give that kind of error anymore, on windows 7 x64, but previous version leftover files may cause this error again even if you remove previous versions and install version 10. With a clean install of windows 7 x64 with babylon dictionary version 10 there is no error anymore.Uninstalling previous versions of Babylon using third party uninstalling software like Revo or Uninstall Tool may help without reinstalling Windows.

    B
    bourne_again
    Participant
    April 15, 2011

    here is the solution : start the clipbook service in the NT service manager. open system32\clipbrd.exe, and delete all the contents. now copy from the pdf again. NO_ERROR    : - )

    A
    Anonymous
    December 5, 2011

    Ignoring the flame war that burst out, I have to say:

    1. Lots and lots of us get this error message, judging from a quick search of the forum.
    2. The suggestions to quit using Adobe Reader or do some obscure Windows kludge are not really helpful.
    3. This really is something the developers ought to attend to -- ought to have attended to many months ago, in fact.

    For those of us who suffer from this problem, in my experience the only thing to do is click OK on the error message, and try the paste anyway. I always find that, in fact, the copying to the clipboard has been done successfully. I use a clipboard manager called ClipCache, and it always shows me that the text has been copied.

    This error message seems sort of like announcing to someone with whom you're having a conversation that there's a ringing in your ears. It matters to you, but not really to them, so why announce it? The error message is a waste of the user's time but not a sign that anything is really wrong for the user. Perhaps that's why it seems like a waste of the developer's time to fix it; but companies that consider their time more important than their users' time are going to lose users.

    E
    eldergod0515
    Participant
    February 19, 2012

    Great to see a calm and rational response here. I, too, add my plea for developers to remove this message. In my current task at work I am using the c/p every few minutes, all day, for several days in a row. I would have been done by now if the product was working well.


    I've had this problem for years, and couldn't find the answer either (but recall finding this post before). I think I found the answer in another post:

    http://answers.microsoft.com/en-us/office/forum/office_2007-excel/cant-empty-clipboard-using-excel-2007-in-windows-7/ab6b83f2-e01d-4f14-b53e-45da0a142aec?page=2

    Looks like if you disable the Skype add-ons in your browser the problem will go away. At least it did for me.

    Hope this helps.

      A
      abcadmin_com
      Participant
      October 3, 2009

      Try closing all other open applications that might have previously used the clipboard, such as MS Word.

      Cheers.

      D
      dtramm1
      Participant
      October 23, 2009

      I am getting the same error only when using Adobe. I copy several items then post to word or excel. I am unable to close and open just takes to much time. I only get the error within Adobe all other programs copy fine to clipboard.

        A
        abcadmin_com
        Participant
        October 31, 2009

        Some possible ways to deal with the warnings are:

        1. Compromise (just ignore them). You could also try to use a resident scripting tool for closing the warning window automatically when it pops up.

        2. Find another set of programs to work with (i.e. replace the ADOBE reader with an alternative)

        3. Use a simple editing tool for temporary pasting, while MS-bread products are all kept closed, then open the ones you need and copy-paste to the right place.

        Cheers.

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