Skip to main content
June 2, 2009
Question

There was an error while copying to Clipboard. An internal error occurred.

  • June 2, 2009
  • 14 replies
  • 149884 views

Hello

I'm running a Citrix Presentation Server 4.5 environment, based on Windows Server2003 and providing Adobe Reader as a published application (this issue appears with Adobe Reader 7 and Adobe Reader 8 equally).

Sometimes when trying to copy test from a pdf document, the error message "There was an error while copying to Clipboard. An internal error occurred." appears. The selected text is still copied to the clipboard, so the message seems to be more of a warning, but it's confusing for the end-users. This happens equally when copying via 'Ctrl-C' or with the mouse (right-click & copy).

It is not a problem with the document itself since sometimes the error appears and sometimes not on the same document. This happens for all documents I've tried so far.

Additional information: On the servers also MS Office 2003 SP3 is installed. I have the feeling that it may be an interference with the Office Clipboard, but I can't put my finger on it...

Please, has anyone found a solution for this?

Thanks

Andy

    This topic has been closed for replies.

    14 replies

    New Participant
    February 25, 2016

    After reading all the suggestions, I have tried the solution to untick Enable Protected Mode At Startup. I have version 10.1.16 and this worked for me. The box has moved and is in Preferences / General but works a treat. Thanks to all for your help to solve this problem.

    April 13, 2016

    billyo01 wrote:

    After reading all the suggestions, I have tried the solution to untick Enable Protected Mode At Startup. I have version 10.1.16 and this worked for me. The box has moved and is in Preferences / General but works a treat. Thanks to all for your help to solve this problem.

    This did not work for me, primarily because this "Enable Protected Mode at Startup" checkbox does not exist anywhere in the Edit | Preferences menu.

    Specifically, no such option exists in either the General menu nor the Security (Enhanced) menu. See below for screenshots.

    I have Acrobat Pro 10.1.16, on Win7 x64. I get this error with or without Microsoft apps open, and I do not have any Skype add-ins installed in any browsers.

    Any more ideas?

    Participating Frequently
    September 9, 2015

    Had this issue for about a month now.. just showed up out of nowhere and pretty much happens on all of my copies from a .pdf now.

    At first I tried this: windows 7 - How can I hide the error message "There was an error while copying to the Clipboard. An internal error occur…

    It kind of worked, but it eventually came back.

    I just uninstalled and re-installed Acrobat .. for some reaosn my Acrobat installation was over 10GB... after re-installing it's back at 2.16 (pro version) which is where it should be.

    So far I'm not getting the error anymore.

    July 25, 2015

    Interesting to see that this error is more than 6 years old!

    I recently stumbled upon this error myself and don't have a solution in that I know how to prevent the error from occuring, but I use an Autohotkey script that closes a couple of other  irritating dialog screens e.g in Lotus Notes and SAP and have added this dialog screen to my list, so it automaticly closes the obnoxious dialog screen with the error. I don't suppose you are interested in the entire script as it is quite specific to my needs, so I have made a very simple program that you can run, will sit in your System Tray and will watch for the Dialog Box and closes it down immediately. You can download it from my website free of charge, together with the source code.: http://www.zwagers.eu/henkjan/Software/HJMSoftware.htm (PS: to end the program from running just press CTRL-Pause/Break).

    Good luck and best regards.

    _vladm
    New Participant
    July 23, 2015

    Did you try disabling all add-ins in Adobe Reader?

    June 19, 2015

    I only signed up to say that 6 years in the problem still exists. Way to go guys! I have Adobe Reader XI (most recent version, i.e., 11.0.11) unter Win7x64. None of the fixes suggested here helped:

    - I do not have Skype Click2Call installed.

    - There is no Babylon plugin or whatever on my computer.

    - I cannot untick "Enable Protected Mode at startup", in fact this box is unticked for me and it is disabled (gray) so I couldn't tick it either.

    It is beyond my understanding how such a bug can persist so many versions and it is never taken care of. Especially given the fact that the message could simply be deactivated since the copy-paste does work despite the annoying box. Also, this does not happen in Adobe Professional. Is the strategy here to annoy people in order to switch to Pro?

    New Participant
    July 21, 2015

    July 2015. An error reported over six years ago, based on the universal standard function of cutting and pasting text from a document, has still not been fixed.

    Astonishing.

    Participating Frequently
    September 17, 2014

    I have this error when I highlight text and click "create a bookmark". Its completely annoying. I have to literally keep clicking "create bookmark" until it eventually decides to make one.

    I'm using Adobe Acrobat Pro XI

    New Participant
    May 28, 2014

    I was happy to see paulh solution to getting rid of this annoying *feature*, but alas it does not solve the problem for me.  I may not see it as often, but the problem still persist.  I am using Reader XI v11.0.07.  You think someone at Adobe would have enough brains to fix this problem by now after all these years.

    New Participant
    December 4, 2013

    The error message no longer appears with Reader 11.0.5 in our environment, but as far as copying out information, I have gotten used to saving the PDF as a text file first and doing all Copy/Paste operations that way. Might not be the best solution but it works for me.

    New Participant
    April 22, 2014

    As it's taken me so long to work out how to fix this, I thought I would share the solution with others in case they're having the same problem.

    In Adobe Reader, go into Edit > Preferences.

    Click into the Security (Enhanced) tab on the left and untick "Enable Protected Mode at startup", then OK and close & re-open Adobe Reader.

    Ctrl+C now works first time every time for me.

    Regards,

    Paul.

    New Participant
    May 10, 2014

    I managed to live with this annoying problem for several years now, once in a while I searched for a solution but always without success. I just upgraded to Adobe 11, hoping the problem finally was handled by Adobe, but alas. Almost every copy command results in that stupid message box, while the content was in fact copied to the clipboard.

    It seems like Paul finally helped me to get rid of it. Disabling that protected mode seemed to have solved it instantly.

    So, thank you big time, Paul!

    Best regards,
    <Johan>

    New Participant
    June 13, 2013

    Hello,

    I'm having the same problem with Acrobat Reader X 10.1.4. I'm not using anything related to Skype, not even Internet Explorer, so this should not be the problem.

    However, I'd like to inform you about something I think could be relevant for developpers: I'm experiencing a similar problem with Microsoft Office 2010, at least with MS Excel. This is, when I cut-paste or copy-paste cells, if I do it by dragging the cells, I often get the message "Couldn't empty the clipboard. Another program could be using the clipboard" (or something like that, free translation from Spanish), a very similar message to Adobe Reader's. However, if I cut-paste or copy paste using the menu or throughout the Ctrl key, there is no message. In both cases, the cells are perfectly cut/copied and pasted, just like the message in Adobe Reader doesn't avoid the copy to be done.

    The interesting thing is that Office has a clipboard manager, and when I drag the cells and get the "Couldn't empty clipboard" message, I can see that the clipboard is actually empty.

    I know this is an Adobe forum and MS Office problems are probably irrelevant to you, but my goal is to provide you some information for solving this Reader problem, which is surprisingly not solved yet.

    Thanks for your help

    New Participant
    June 17, 2013

    I had same issue with Adobe Reader 10.10 so i moved all user to Adobe Pro 9.2 and voila problem solved.

    This even created some revenue for Adobe.

    June 29, 2013

    This problem seems to exist with versions 10 and 11 and for some reason not 9

    New Participant
    May 7, 2013

    Dear Adobe Developers,

    This issue has been going on for 3 years.

    I have just received this error for the 1,000th time.

    You have just achieved something which is extraordinary: you've goaded a normally mild natured user into extreme anger.

    Thus, I'm accusing the entire Adobe development team for Adobe Reader of being a brain dead bunch of morons. And don't claim you don't deserve this label, because you do.

    Yours sincerely,

    A Normally Mild Mannered User

    p.s. Look at the number of views for this thread. Its more than 74,000. Fix the damn problem!!