Trouble uninstalling True Key that Adobe installed without asking me.

[robyner]

Hi, Newest Acrobat installed 2 programs that I didn't ask for or want.  I got McAfee out.  (Already have Norton.)  I STARTED to take out True Key, but it asked me to close my browser.  I couldn't close it right away since I was uploading something.  When that finished, I could no longer find the uninstall window.  Later it popped up again, I went through the bit of closing the browser again, and then could not find the popup again.  Any ideas?

[suzanh86999996]

I tried that; it did not work for me. It's still ther!

[Guest]

I'm having the same problem.  I'm using Windows 7.  I tried to uninstall through the Control Panel and it kept giving me a "can't uninstall now" error (after I closed the browser windows that were open instead of letting the application do it) with the only option to close the message windows.  So I went to ../Program Folders/Intel Security/True Key and used the uninstall.exe file to uninstall.  Except that it didn't.  There are still processes running.  I tried to install a fresh copy, but it reports an error and if I click on "Continue Install" it runs for over an hour with seemingly nothing happening.  I also tried to use a commercial uninstaller program, but it doesn't see the program anymore.  Any other ideas?

[davidw56536783]

True key (and Mcaffee) installed on my pc too when installing free adobe reader without any opt out options.  As far as I can tell True Key is a password stealing program disguised to look like its part of the operating system.  I think I was able to remove it by right clicking on the shortcut going to file location then backing up one folder and using the uinstall program.  It may have left a bootloader or something that will reinstall it when I reboot though, a lot of these malware/virus programs do that sort of thing. 

[Guest]

Hello Everyone

I am a new guy on here and don't expect to be much of a contributor to the forum however, having in the past received much valuable advice and information by reading posts from forums such as this I felt obliged to pass on this fix for the above issue that worked for me.

I tried all of the fixes suggested and only obtained partial success, this is what worked for me;

Go to Control Panel, Click, Uninstall a Program, Click McAfee LiveSafe internet security, Click, Uninstall/Change, When it appears, Check the TrueKey box, Click Remove, then when directed, Restart your machine and that should fix the problem.

Regards

[CalBerrys]

For me True Key was not showing up in my Programs and Features list.  I looked under McAfee and Intel, and could find nothing.   yet I could see it, and all it's related folders in C: Programs. When I opened my McAfee icon on my tool bar I could see the True Key icon, but after opening it saw no way to delete it. I was getting very frustrated until I saw DrowningnotWaving's post.  Sure enough, when I went into Uninstall or Change a Program and selected McAfee Total Protection, I had the option to delete either Total protection or True Key (or both I suppose, but I wanted to keep Total Protection).  After selecting to uninstall True Key only and restarting my laptop, True Key is now gone 😉  Thank you DrowningnotWaving!!!!

[PenMarMom]

This worked! Thank you so much!

[aybuke138]

I had the same problem. The page I installed Flash Player from did not have anything about True Key or McAfee. Yes, I use a adblocker but i revisited the site and disabled it to be sure. "Optinal offers" part was not visible in Firefox, but i realized that it is visible in Google Chrome. (I guess that means I am returning to Chrome.) I could uninstall McAfee, but  couldn't uninstalled True Key. The uninstaller kept saying "There was a problem. Please close this window and try again." I tried the uninstaller in a different folder in Program Files, not the True Key folder but Intel Security/True Key. It was a different uninstaller because it was in English, while the one from Control Panel was in my language. It said the uninstall was successful, but it wasn't. As a last result, I tried a third party uninstaller. I'm not sure how healthy it is but at least it worked. I can still see some tasks related to True Key in Services but they cannot be actived. Couldn't find any solution for that and really don't have the time to spent on this anymore.

I'm very disappointed. I had to install a 3rd party uninstaller to uninstall the program I didn't even asked for. Thank you, Adobe!

[Guest]

I contacted  adobe, as well as the Truekey people on how to get rid of this, and was ignored by both...pretty low.

Anyway, here's what worked for me... I haven't seen hide nor hair of is since, and it's been a week or two..

To get rid of truekey open task manager, click the processes tab, end the two true key processes that causes the error, something like "cannot delete because the program is open in another program", then go to c/program files and delete the "Intel Security" folder.

Fearing the worst next time I update flash, I did away with adobe flask, enabled  Silverlight that was already in my add ons and have had no significant problems since. No more adobe downloads for me. I did run into a few advertisements that required flash but they were of so little consequence, I haven't tried the other flash replacements that are available and would fix that. Everything I need works fine with Silverlight.

[Jim McAdory]

Although I have Adobe CC and Mcafee on a new laptop for a month I had not encountered True Key until this morning when it was installed on my laptop after a reboot.  I might add I had no choice, it simply showed up with a long delay on startup and the info on the screen said it was part of an Adobe install.  What a pain, all of my saved passwords are now gone.  How arrogant of Adobe to shove this down the throat of their subscribers.

[canadian2005]

Hello everyone, I just solved this problem with the help of a Macfee staff from India by call. He asked me to enter this website: www.mcaf.ee/mcpr  then MCPR.exe would be download. install it. It will remove all macfee products in your computer. Because I only had this TrueKey to be removed, it worked out perfectly for me.

[Guest]

You advertise a virus, pal. You don't even know that .ee domains is for Estonia not India.

[carrt7]

Old PC laptop, Windows10.  Never use McAfee products.

Downloaded Adobe update at insistence of government website, got stuck with TrueKey, it did not appear in "Uninstall Programs" list.  So I googled how to uninstall it, and got offer from "TrueKey security" (or similar) of assistance by chat or phone.  Chose chat, got Indian person, got transferred to second Indian person, who immediately suggested taking control of my computer "to help you".  Noticed his URL was neither Intel nor McAfee, but "truekey.mcaffee.com".

Anyone find this suspicious?

Ran C:\Programs\Intel security\TrueKey.exe, rebooted, still found McAfee TrueKey Helper in TaskManager processes.  ControlPanel>UninstallPrograms - Intel Security TrueKey is still there!  (Nothing under McAfee.)

Uninstalled TrueKey, got popup from BrainSoft Edge "Want to keep using this app to open?" (side-stepped it), and from TrueKey "Reboot to finish uninstall".  Rebooted.  Only suspicious process is "Intel security management".  Uninstall shows "Intel Management Engine Components".  Command window <cd \>, <dir *truekey* /s> shows nothing. 

Maybe it's gone?

[StanH2]

The device manager uninstall method did not work for me.

Using file manager, I found an uninstall.exe in program files/intel/true key that did work -- at least it removed its folder and the device manager entry.

[johnp23495798]

I did not find any area in the install screen for Flash Player where I could decline either True Key or McAfee.  I consider this practice to be an invasion of privacy if not an act of installing spyware for whatever purpose.  I will NEVER allow these "bloatware-spyware" programs to remain on my computer and I hope you will "take the hint" and allow those who just want Flash Player to EASILY decline your spyware addons, not hidden in some small print corner where it can be easily overlooked.

I chatted with one of your tech people and he wanted to take over my computer for some unknown length of time, possibly installing still more spyware.  I just used Revo Uninstall and it's gone, with all the hundreds of parts that were sticking in every corner of my operating system!

Do you guys know anything about spyware and ransomware?   Have you been hearing the news? Today about Apple getting randomwared for thousands of iPhones?

Please wake up and help your clients rather than try to trick them!

Thanks.

[Test Screen Name]

These tech people - with whom you chatted - how did you contact them?

[PenMarMom]

DrowningnotWaving had the correct answer for me: Go to Control Panel, Click, Uninstall a Program, Click McAfee LiveSafe internet security, Click, Uninstall/Change, When it appears, Check the TrueKey box, Click Remove, then when directed, Restart your machine and that should fix the problem.

Thank you so much! Worked perfectly.

[Test Screen Name]

But why not just uninstall the proper way? I just don't understand why anyone would use a third party uninstaller.

[Rodger001]

I have been having the same problem and just got off the phone from McAfee support who was able to help me remove True Key.

They directed me to c:\Program Files\True Key

Under the True Key directory there is a long file name (I should have taken a screen shot but did not) that contains "uninstall.exe" as part of the file name.

I ran this file and it removed True Key.

[Wylie7x]

I'm betting your arrogance will kill my post... expected...

[No but profanity did. You are welcome to try again. Moderator.]

[JLSMedia]

Hi.

This morning, I was redirected to install a new flash player. As I did last week, I went to the adobe website and downloaded the file.

Last week, it wanted to include Chrome. This morning, the splash screen that usually offers an opt-out, was giving an "ABOUT: " section.  The only clickable button was to download, after selecting your software and platform.  I was FORCED, in no uncertain terms, to download McAfee and True Key, without permission, and could not stop it. 

Once installed, I was able to remove McAfee but not True Key. It is, in fact, uninstallable, undeletable, bloatware, virus garbage.

ONLY using [Green] http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

Can get rid of this. Thanks Adobe. Thanks McAfee. You've gone from software companies to bloatware hackers. Unimpressed.

[sjOKIE]

Go to programs highlight McAfee Live Safe r/click then option to uninstall or change comes up------------there you will have the option to uninstall True Key and/or McAfee Live Safe.

Simply hidden--------will be uninstalling Live Safe when subscription has expired!!!!!!!

[sjOKIE]

Go to programs highlight McAfee Live Safe r/click then option to uninstall or change comes up------------there you will have the option to uninstall True Key and/or McAfee Live Safe.

Simply hidden--------will be uninstalling Live Safe when subscription has expired!!!!!!!

[dm33089108]

First of all Adobe I don't like your Flash Player or any of your other apps.  I think it is BS that you force other websites to use your lousy applications.  My stock agency happens to be one of them.  I don't appreciate you clowns installing another program with Flash Player.  Mainly True Key which is from McAfee and not even you idiots.  Don't think you are above the law either.  I saw NO indication of you sorry True Key install to opt out of either.