Trying to Attach Multiple PDFs to Outlook at Once

Forum|Forum|7 years ago
April 24, 2018
1 reply
2919 views

Hello,

So I work in IT and am trying to solve an issue for a user on a ticket that I can't quite troubleshoot. The user in the past has been able to attach multiple PDF documents in Adobe Acrobat Reader 2017 to Outlook without it locking the email. For example me and a few co-workers in IT have tried this where you click on the Envelope symbol in Adobe Acrobat Reader 2017 to attach to an email in Outlook 2016. But when doing so it will just lock that one PDF document and will not let you attach multiple documents from Adobe Reader in Outlook 2016. So I was wanting to know is there some kind of feature I'm missing here where the user can attach multiple PDF documents rather than just one PDF for an email?

Also this is Adobe Acrobat Reader 2017 and on Windows 10.

Thank You,

This topic has been closed for replies.

Adorobat

Community Manager

Hi Kylef,

Have you tried "attach file" option in outlook and check if that helps? (below is the screenshot)

-Shivam

K

kylef44003152Author

New Participant

Hi Adrobat,

Yes the attach file does work properly, but this user is hell bent on if the feature worked before it can happen again. I honestly think it was just a fluke and their Adobe somehow allowed them to attach multiple documents at once. But the screenshot that I'm providing displays the envelope symbol from not being accessed any longer. They are wanting to attach files straight from Adobe Acrobat Reader rather than having to come over to Outlook and attach a file. But I don't know if I should tell the user to just use the attach file instead because that works guaranteed.