Trying to Attach Multiple PDFs to Outlook at Once

[kylef44003152]

Hello,

So I work in IT and am trying to solve an issue for a user on a ticket that I can't quite troubleshoot. The user in the past has been able to attach multiple PDF documents in Adobe Acrobat Reader 2017 to Outlook without it locking the email. For example me and a few co-workers in IT have tried this where you click on the Envelope symbol in Adobe Acrobat Reader 2017 to attach to an email in Outlook 2016. But when doing so it will just lock that one PDF document and will not let you attach multiple documents from Adobe Reader in Outlook 2016. So I was wanting to know is there some kind of feature I'm missing here where the user can attach multiple PDF documents rather than just one PDF for an email?

Also this is Adobe Acrobat Reader 2017 and on Windows 10.

Thank You,

[Adorobat]

Hi Kylef,

Have you tried "attach file" option in outlook and check if that helps? (below is the screenshot)

-Shivam

[kylef44003152]

Hi Adrobat,

Yes the attach file does work properly, but this user is hell bent on if the feature worked before it can happen again. I honestly think it was just a fluke and their Adobe somehow allowed them to attach multiple documents at once. But the screenshot that I'm providing displays the envelope symbol from not being accessed any longer. They are wanting to attach files straight from Adobe Acrobat Reader rather than having to come over to Outlook and attach a file. But I don't know if I should tell the user to just use the attach file instead because that works guaranteed.

[Tariq Ahmad Dar]

Hi  kylef,

Looking at the screenshot attached it seems you have Nitro installed on the machine.

I would suggest keeping Reader/Acrobat only installed for testing purpose and try again.

Feel free to update the discussion if you have further question.

-Tariq Dar

[kylef44003152]

Hi Tariq,

I actually have Adobe Acrobat 2017 as my default PDF viewer. I don't even use Nitro it's for another user since I work in IT trying to troubleshoot with his Nitro, so this has nothing to do with Nitro Pro 11. The screenshot above is actually from Adobe Reader 2017 and not Nitro Pro 11. I'm literally just wanting to know if you can attach multiple PDF documents from Adobe Acrobat 2017 to Outlook 2016 with the envelope icon. Also I don't know why you made your answer the correct answer either.

[Tariq Ahmad Dar]

kylef,

Thank you for your swift response.

I mentioned what saw I in the screenshot, I don't have the first-hand experience of your machine.

Using the envelope on Acrobat/Reader you can't attach multiple PDFs at once.I would suggest attaching PDFs manually.

We were trying to make some changes to my previous response and I hit the Correct button accidentally. And I changed it back at the same time.

Let us know if you have further questions.

-Tariq