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ddevproject
New Participant
November 18, 2019
Answered

Unable to close, minimize, or adjust window size in Acrobat

  • November 18, 2019
  • 4 replies
  • 40685 views

I have this problem: I have a laptop with external monitors, windows 10. If I have the Acrobat Reader window open maximized on my PRIMARY monitor, at some point, I will be unable to use the system buttons, I can't click on anything on the top right of the screen (maximize, minimize, etc. in that region of the screen). If I pull the Acrobat Reader window to my secondary and maximize it, I can click on everything.

I tried to uninstall, reinstall, update the program but the problem persist, can anyone help me?

Thank you!

    Correct answer Mark26933448n20j

    Pull the side of the PDF in to reduce the width of it on the screen.  It will re-adjust and you will be able to now see all the options at the top.

    4 replies

    M
    Mark26933448n20jCorrect answer
    New Participant
    May 20, 2024

    Pull the side of the PDF in to reduce the width of it on the screen.  It will re-adjust and you will be able to now see all the options at the top.

      F
      Felicity32088686zjub
      New Participant
      September 6, 2023

      I upgraded to Acrobat Pro 2023 yesterday, and had this problem. Terra5E96's Solution 1 worked for me, however on a Mac you can press Cmd+L to go in and out of fullscreen mode. Once you come out, you can finally see the resize arrows at the sides or corners of your window.

      T
      Terra5E96
      New Participant
      January 26, 2022

      I found for my users the following solutions solved this problem:

      Solution 1 - Press F11 to go into fullscreen. Press F11 again to bring it back to windowed. The toolbar should return to normal. If not, go to Solution 2. 

       

      Solution 2 - Simultaneously press CTRL + SHIFT + WINDOWS KEY + B on your keyboard for a few seconds. Your monitors will turn off for a brief moment than come back on. This restarts the graphics. This should fix the issue.

       

      Solution 3 - Worst case, a restart should fix the issue. I've found that Solution 2 has high success though.

        L
        Linda23639370dgoa
        New Participant
        March 17, 2022

        TerraSE96 - This worked! Thank you very much!!!!

        justind45501165
        justind45501165
        New Participant
        November 19, 2019

        This is a Windows 10 display scaling issue.  Mostly with Intel Video Drivers.  Right-click on your desktop and select Intel Graphics settings, then select Display, then set the scaling setting to Maintain Display Scaling.  Do this on both monitors or on the one that is having the issue.

          D
          ddevprojectAuthor
          New Participant
          November 27, 2019

          Hi justind,

          despite your instructions, unfortunately the problem has not been solved. Sorry if I answer only now but I waited a few days from the moment I applied your possible solution.

          Other solutions that can solve the problem? Thank you!

          J
          jo5CB9
          New Participant
          September 15, 2020

          I found that changing the refresh rate from 59p, which is what mine was using, to 60p solved my problem.  My problem was exactly like you described and I did this for both monitors

           

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