Unable to convert a PDF file into Word || Adobe ExportPDF

[dianar30180588]

I signed up for the basis acrobat reader conversion program, however it will not let me convert PDF to Word.  I have looked at the troubleshooting tips and the how to tips but after I sign in it just says this is not supported and directs me back to sign up for the conversion program.  I would much rather talk to someone but I can't seem to find a number to call or the option for a chat.  I have a PC.  Any help would be appreciated.

[mop141]

I signed up today as well and quickly cancelled because I could not get it to work and I read, they have not been able to get it to work for years. I am going to monitor the forum and see if they ever get  a solution before I try it again.

[robertask26967771]

Can I have a phone number to call to your technician? I HAVE CONVERTED MY PDF INTO WORD DOC, BUT IT DISTORTED EVERYTHING. I need one of two things from you. 1. to convert my PDF CV into word doc(without distortion), IN ORDER  amend my CV and convert again into PDF. OR 2. Find a way how I CAN type on PDF in order to edit (AMEND) my CV. If this is not possible I would like to get my money back.

Regards,

Robertas

[Lmcyber0123]

I paid for an annual subscription to Adobe Export PDF, and it will convert to word, but the word doc is not configured as the original doc.  I have had this program for quite a few years and never had a problem till a few months back.  What is the problem? 

Please advise!

[AnandSri]

Hello Lmcyber,

We apologize for the inconvenience caused, the record shows that you have an active subscription to  Adobe ExportPDF on your current Adobe ID.

Please refer to the following KB for more information about converted Document quality Text is garbled in converted file | ExportPDF

Let us know how it goes.

Regards,

Anand Sri.

[Lmcyber0123]

Hello Anand,

Thank you for your reply!  Honestly, there is an issue with this program.  I have used this for resumes in my business, hundreds of them a year, and I have used your program for quite a few years, on multiple computers.  I have never had a problem prior to the last few months.  Dell technical support has tried to help, on two different occasions.  We have uninstalled, reconfigured, just about ever possible solution, to no avail.

There is an issue coming from Adobe, obviously.  There are currently on your website, Adobe Standard DC, and Adobe Pro DC.  I use Export PDF for my business.  Knowing the quantity of documents, what do you recommend?  My guess is Adobe is attempting to transition everyone from Export PDF, to the more expensive plans.  Am I correct? I understand that you are technical support and are not responsible for policy decisions, but this policy decision by Adobe is fairly dishonest.

Please advise on the two products!

Thank you!

[AnandSri]

Hello Lmcyber,

We apologize for the inconvenience caused, as per the description above I can understand that you want to use the Adobe ExportPDF service with Acrobat Standard DC or Acrobat Pro DC, Is that correct?

Adobe ExportPDF is an online Document Cloud service, and this service can be accessed on the  browser through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password, or with the free desktop version of Adobe Reader DC.

If you subscribe to  Acrobat Standard DC or Acrobat Pro license/subscription, then you will have access to all the Document Cloud services which you have with Adobe ExportPDF, you will be able to edit PDF files with Acrobat Pro or Standard DC, can convert PDF files into Word, Excel, PowerPoint or any Rich Text Format file. But you cannot edit any PDF file using the Adobe ExportPDF service.

If you want to use Adobe ExportPDF service, then I will request you to uninstall Acrobat Standard or Pro from your computer, and install Adobe Reader DC from Adobe - Adobe Acrobat Reader DC Distribution and use the services.

You will face issues while accessing the Adobe ExportPDF service through Acrobat Standard or Pro software as you are not subscribed to the license of Acrobat Standard or Pro.

Hope this helps and clarifies, and feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

[cep30093013]

In my case the link given at the beginning of this thread only converted page 1 of 9 into word. The Adobe reader programme on my computer does not acknowledge that I have now paid a subscription - which I had no choice but to do. So, the subscription is not doing what it said it would. I'm guessing you are based in the US so zero consumer protection, certainly for non US customers. Shame, I had Adobe pegged as a good thing. No longer!

[georgechris1946]

That link takes me to a adobe screen that says adobe is working on the problem but it does not allow me to convert.

[ront39806065]

i am ront39806065

[jilliand70439747]

I was using the Export feature one minute and suddenly the next minute i do not have access to it.  My plan includes export.  I went to the link as suggested above and a window comes up temporarily unavailable. 

[virginiaw92299108]

the site is unavailable, I have yearly subscription, and it is not let in me convert any files to PDF or from PDF

[ARobinson123456789]

I have had a basic subscription for a little over a year now without and issue and noticed that it renewed okay however when I go to export a document the "Export" icon is not available...how do I get it back?

[Poorvi Singhal]

Hi,

Can you please try the following steps and let us know how it goes?

1. Sign out and quit the application

2. Sign in with your entitled id

3. Relaunch App

Also, kindly share a snapshot of Tools center that you are observing.

Regards,

Poorvi

[ruthb23551227]

I am having the same problem as the original poster. I have the one-year membership to export PDF documents however, when I click on export PDF, it automatically takes me to the membership pricing landing page. When I click on the membership I have now, it takes me to "My Plan" page and tells me I already have this as a plan and I can't sign up for 2 of the same plan. Good, I don't want 2 of the same thing, I just want the one I paid for to work when I need it to. I went to the cloud to try and export from there and have the same issue, it just takes me to a different pricing page.

[williamv5802649]

I am so computer illiterate. i wanted this to convert scholarship applications to word so i could complete them on the computer and print to send.  when i signed up for the conversion package it did convert one scholarship application.  somone looked at what screen I was getting and said that the application and the technical conversion site weren't communicating.

[AnandSri]

Hello williamv5802649

We apologize for the inconvenience caused, the record shows that you have an active subscription of Adobe ExportPDF service on your current Adobe ID. Please try to use the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a different browser like Chrome, or Firefox, or Safari.

You can also use the free desktop version of Adobe Reader to use the service of Adobe ExportPDF, just sign in with your current Adobe ID and password in Adobe Reader, to download the Adobe Reader use the URL Adobe - Adobe Acrobat Reader DC Distribution

For more troubleshooting steps, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

[michaelr51889263]

I am getting an error message

[AnandSri]

Hello michaelr51889263

What is the error message you are getting? Is it possible to share a screenshot of the error, to share the screenshot, please refer to How to share a document

for the troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes.

Regards,

Anand Sri.

[louise mp89199777]

I renewed my service in October 2017 and I have not been able to use it yet. Every time I try to convert a file it takes me to the purchase page as if I have not purchased the service. I am very disappointed and if I do not get this resolved I will never use this service again.

[carolina_mm]

Thanks AadeshSingh, the link was super helpful, but it is very confusing after i bought the subscription that i cannot use it on my computer and i can only access to this service from the cloud.