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suzannc20738275
suzannc20738275
New Participant
November 21, 2017
Answered

Unable to open files just created

  • November 21, 2017
  • 4 replies
  • 1520 views

Not sure where my problem is, I scan a document, it goes to my computer but when I attempt to open this new document - I am also unable to open other PDF files, such as, mailing labels, JUST PAID FOR -

Error message says:  Windows cannot access the specified device, path or file.  You may not have the appropriate permissions to access the item.

This is my personal computer, not sure why I cant get it to access the file - I have attempted to dl a new copy of Adobe acrobat, and also attempt to print the file, but for whatever reason, no go....

    This topic has been closed for replies.
    Correct answer suzannc20738275

    Thanks to all of you!!  I did have a corrupted copy of the Acrobat and was able to get that resolved AND open files!!

    YEAH!!!  Thanks to all of you !!!

    4 replies

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    November 22, 2017

    Woohoo!    Glad it's working now!
    Give us a shout if you need any assistance with Acrobat/Reader in future.

    suzannc20738275
    suzannc20738275AuthorCorrect answer
    New Participant
    November 22, 2017

    Thanks to all of you!!  I did have a corrupted copy of the Acrobat and was able to get that resolved AND open files!!

    YEAH!!!  Thanks to all of you !!!

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    November 22, 2017

    Suzann, from the above-mentioned statement, it seems that the issue has been fixed now. If you face any issue, do let us know.

    Regards,

    Anand Sri.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    November 21, 2017

    Hello Suzannc,

    As per the description above, you are not able to open a Scanned PDf file as getting an error message " Windows cannot access the specified device, path or file.  You may not have the appropriate permissions to access the item." Is that correct?

    Please refer and try the troubleshooting steps from the following KB doc See how to troubleshoot problems opening PDF files and other PDF related issues  Link: https://helpx.adobe.com/acrobat/kb/troubleshoot-problems-opening-pdfs.html

    Can't open PDF Link: https://helpx.adobe.com/in/acrobat/kb/cant-open-pdf.html

    Hope this helps, and let us know how it goes.

    Regards,

    Anand Sri.

    suzannc20738275
    suzannc20738275Author
    New Participant
    November 21, 2017

    yes, I also  purchased a mailing label from the post office online and was able to save the document (after I paid for it) but was unable to open it.  I use "Edge" as my browser, if that might explain anything to you.  

    The printer has wifi and I have an app on my phone and was able to print using the phone app.  Thanks for the links to solve my dilemma!!

    Suzann

    On ‎Tuesday‎, ‎November‎ ‎21‎, ‎2017‎ ‎06‎:‎53‎:‎27‎ ‎AM‎ ‎PST, AnandSri <forums_noreply@adobe.com> wrote:

    Unable to open files just created

    created by AnandSri in Acrobat Reader - View the full discussion

    Hello Suzannc,

     

    As per the description above, you are not able to open a Scanned PDf file as getting an error message " Windows cannot access the specified device, path or file.  You may not have the appropriate permissions to access the item." Is that correct?

     

    Please refer and try the troubleshooting steps from the following KB doc See how to troubleshoot problems opening PDF files and other PDF related issues  Link: https://helpx.adobe.com/acrobat/kb/troubleshoot-problems-opening-pdfs.html

    Can't open PDF Link: https://helpx.adobe.com/in/acrobat/kb/cant-open-pdf.html

     

    Hope this helps, and let us know how it goes.

     

    Regards,

    Anand Sri.

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    ~graffiti
    ~graffiti
    Brainiac
    November 22, 2017

    suzannc20738275  wrote

    I use "Edge" as my browser, if that might explain anything to you. 

    Are you opening the pdf in "Edge"? If so, don't (it uses its own pdf viewer). Save it to your computer without opening in the browser first then open Reader and use File>Open.

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