Unable to open pdf documents, Acrobat Reader DC is not responding.

Hi Ak

I have tried all options as per your guidance not working.My laptop is Windows 8.1

Still i am unable to open my PDF files.

Please let me get this issue solved.Yesterday i have opened the PDF files today its not opening.

Hi R89868605,

Solution-1

Have you tried uninstalling the application using the cleaner tool?

If not, then try removing the application using the cleaner tool (if its windows) Use the Creative Cloud Cleaner Tool to solve installation problems

And reinstall it again through- Adobe Acrobat Reader DC Install for all versions

If above solution doesn't work then-

Solution-2

1- Close Acrobat Reader

2- Locate Reader shortcut on desktop>Right click>select Properties>under Compatibility tab>check the box Run this program in compatibility mode for and select Windows 7 from the drop down options>click Apply>OK

3- Relaunch Adobe Reader.

If solution-2 doesn't work then try disabling the protected view for testing purpose and see if that helps.

Edit>Preferences>Security(enhanced)>Protected View Off

*Please Enable the Protected view if it works, as its not recommended to keep the security turned off.

Protected View feature for PDFs (Windows), Adobe Reader

Let us know if it still doesn't work.

Regards,

Akanchha