Unable to open pdf documents, Acrobat Reader DC is not responding.

[r89868605]

I am not able to open my pdf documents its not responding i have installed and uninstalled Acrobat reader Dc

[AkanchhaS]

Hi R89868605,

Solution-1

Have you tried uninstalling the application using the cleaner tool?

If not, then try removing the application using the cleaner tool (if its windows) Use the Creative Cloud Cleaner Tool to solve installation problems

And reinstall it again through- Adobe Acrobat Reader DC Install for all versions

If above solution doesn't work then-

Solution-2

1- Close Acrobat Reader

2- Locate Reader shortcut on desktop>Right click>select Properties>under Compatibility tab>check the box Run this program in compatibility mode for and select Windows 7 from the drop down options>click Apply>OK

3- Relaunch Adobe Reader.

If solution-2 doesn't work then try disabling the protected view for testing purpose and see if that helps.

Edit>Preferences>Security(enhanced)>Protected View Off

*Please Enable the Protected view if it works, as its not recommended to keep the security turned off.

Protected View feature for PDFs (Windows), Adobe Reader

Let us know if it still doesn't work.

Regards,

Akanchha

[r89868605]

The  Solution you have provided is not working to my Windows 8.1Pro

Please any one can solve this issue

I have Window 8.1pro and my laptop  Acrobat reader is installed and uninstalled

the pdf files not responding or not giving any error and iam not able  open the files

Please help me in this Since two weeks it is happening

[r89868605]

The  Solution you have provided is not working to my Windows 8.1Pro

Please any one can solve this issue

I have Window 8.1pro and my laptop  Acrobat reader is installed and uninstalled

the pdf files not responding or not giving any error and iam not able  open the files

Please help me in this Since two weeks it is happening

[AkanchhaS]

As non of the solution provided has worked, so would request you to create an Hidden Administrator user account on your computer and try working on Adobe Reader there.

If it works without any trouble in the another Administrator account then there could be problem with the existing user account.

Please try, and let us know the result.

Thanks,

Akanchha

[r89868605]

Hi Akki_24

Is that possible to check my system

I hope you have my email details if you provide details to that i can contact to give access my system so why Adobe is not working

Please

[r89868605]

Its Long back issue not yet solved please can you provide mee the solution

I am not able to open my pdf documents its not responding i have installed and uninstalled Acrobat reader Dc

[AkanchhaS]

Hi R89868605,

I apologize for the delay in resolution and sorry to hear its still causing inconvenience for you.

As Adobe Reader is a free application of Adobe, So the support option is limited to the forums only.

Would request you to follow the help document and try one more important step that has not been performed yet.

Resolve Acrobat DC intermittent crashes on Windows

Try solution-2 and re-create the preferences and try again.

-Akanchha

[r89868605]

Hi Ak

I have tried all options as per your guidance not working.My laptop is Windows 8.1

Still i am unable to open my PDF files.

Please let me get this issue solved.Yesterday i have opened the PDF files today its not opening.