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malyndad15731742
Participating Frequently
November 16, 2017
Answered

Unable to open some pdfs created in LiveCycle Designer

  • November 16, 2017
  • 3 replies
  • 8463 views

Since the latest update I am unable to open some of our livecycle pdf forms - error: There was an error opening this document. The file is damaged and could not be repaired.

I have tried with both Adobe Reader and Acrobat. The forms open fine with the previous version of Acrobat and Reader but any computer in our company that installed the latest update can no longer open them.

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Thanks so much for your quick response on this!


    Hello malyndad15731742​

    Happy to share that Classic 2015 patch is now available as well: 15.006.30394 Optional update, December 1, 2017 — Acrobat and Adobe Reader Release Notes

    Thanks,

    -ashu

    3 replies

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438
    Adobe Employee
    November 29, 2017

    Hi all,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

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      malyndad15731742Author
      Participating Frequently
      November 29, 2017

      This update appears to fix the problem but there appears to be no fix for older versions of Acrobat.  I checked Acrobat Reader with the update and verified that it will open the PDFs that were causing problems.

      I use Acrobat Pro DC 2015 Release (Classic) Version 2015.006.30392 and am not showing any updates for this version, which means that any of our users that have an older version of Acrobat will still have this problem.

      AshuMittal9644438
      Adobe Employee
      AshuMittal9644438
      Adobe Employee
      November 29, 2017

      Hi malyndad15731742​

      Thanks for confirming. Please note that the same fix for Classic 2015 is also under works and will be released in next few days. Will share an update once available.

      Regards,

      -ashu

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      davidl7361316
      Participant
      November 17, 2017

      I'm having the same issue as well.

      The PDF was created on 3/28/2006 with Adobe LiveCycle Designer ES 8.2 according the the Properties of the file.

      It works on Adobe Reader DC 2017.012.20098

      It does not work on Adobe Reader DC 2018.009.20044

      It does work on Adobe Pro X 10.1.16

      The systems have Windows 8.1 Enterprise and Windows 10 2016 LTSB

      I can supply the pdf if needed,

      Thanks.

        Adorobat
        Community Manager
        AdorobatCommunity Manager
        Community Manager
        November 17, 2017

        Hi Malyndad,

        Could you let us know the version of Reader and Acrobat installed on the machine? You may refer to the steps given in the following link on how to check the version: Identify the product and its version for Acrobat and Reader DC

        And, the operating system installed on the machine?

        Would it be possible if you can share one of the livecycle forms with us? I have sent you a private message for the same, please check the inbox for the same.

        Thanks,

        Shivam

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          malyndad15731742Author
          Participating Frequently
          November 17, 2017

          Our forms can be found here: http://www.casakids.net/advocates/advocate-reporting-forms

          Some of the forms from this site work with the updated versions of Acrobat and Reader, but others do not. The form at the top is the one that is most important for us which is not working with the newest reader/acrobat update, REPORT FORM to the Court (for CASA and Pro Bono cases only- paid attorney/GAL are not to use this form).

          I have tested the form on various computers with different versions of the reader and Acrobat the ones that have not been updated with the Nov 14th update open it w/o issue but once I install the update they do not work.  My current version that I have on my Windows 10 machine is Acrobat Pro DC 2015 Release (Classic) | Version 2015.006.30392 - prior to Nov. 15 I was able to open this from w/o issue.

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