Unable to open word file embedded pdf attachment

[ccpong_1234]

• We have encountered a problem about unable to open word file embedded pdf attachment and show unexpected error
• 
• we are looking for a solution / workaround to fix the problem asap. Thanks
• Existing environment
• Windows 10 Enterprise LTSC zh-HK x64
• Microsoft Office Standard 2016 x64
• Adobe Reader 2017

[Amal.]

Hi CCpong

Hope you are doing well and sorry for the trouble. As described you are unable to open the PDF and getting the unexpected error.

I have tried to reproduce the issue on my end with Win 10 and Adobe Acrobat Reader DC version 21.01.20145 and the PDFs are opening fine.

What is the version of Acrobat Reader 2017 you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. You may also download the patch manually from the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that helps.

Also, you may try using the Acrobat Reader DC (freeware application) https://get.adobe.com/reader/  and see if that helps.

Regards

Amal

[ccpong_1234]

We are using Acrobat Reader 2017 with lastest patch  (17.011.30194.30454) 

[try67]

Can you translate the text of the error message you're seeing into English?

[ccpong_1234]

The error in English should be "There was an error while reading a stream."

[ccpong_1234]

Any updated??

[ccpong_1234]

???

[try67]

Sorry, I can't help you with this issue.