Unable to open word file embedded pdf attachment

New Here ,
Apr 12, 2021 Apr 12, 2021

Copy link to clipboard

Copied

  • We have encountered a problem about unable to open word file embedded pdf attachment and show unexpected error
  • ARU2017 error.JPG
  • we are looking for a solution / workaround to fix the problem asap. Thanks
  • Existing environment
  • Windows 10 Enterprise LTSC zh-HK x64
  • Microsoft Office Standard 2016 x64
  • Adobe Reader 2017

 

TOPICS
Crash or freeze , View PDF

Views

333

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

Hi CCpong

 

Hope you are doing well and sorry for the trouble. As described you are unable to open the PDF and getting the unexpected error.

 

I have tried to reproduce the issue on my end with Win 10 and Adobe Acrobat Reader DC version 21.01.20145 and the PDFs are opening fine.

 

What is the version of Acrobat Reader 2017 you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. You may also download the patch manually from the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that helps.

 

Also, you may try using the Acrobat Reader DC (freeware application) https://get.adobe.com/reader/  and see if that helps.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

We are using Acrobat Reader 2017 with lastest patch  (17.011.30194.30454) 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

Can you translate the text of the error message you're seeing into English?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

The error in English should be "There was an error while reading a stream."

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

Any updated??

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 19, 2021 Apr 19, 2021

Copy link to clipboard

Copied

???

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 20, 2021 Apr 20, 2021

Copy link to clipboard

Copied

LATEST

Sorry, I can't help you with this issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines