Unable to Preview PDF files in Outlook 2016

Report · Aug 25, 2021

When I get a pdf attchment and try to prview it in Outllok 2016, it gives me an error. I have tried all the suggestions as far as re-installing changing the settings for Adobe Reader to enable thumbnails.

Also made sure t Attachment preview is not turned off .Registry settings HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{DC6EFB56-9CFA-464D-8880-44885D7DC193} Please advise. Really need this fixed. This is happening on multiple computers that have Reader and in a Windows setting.

Report · Aug 26, 2021

Hi Maryanne

Hope you are doing well and sorry for the trouble As described you are unable to preview PDF files in Outlook

Is this an issue with the PDF files only or with other format files as well? Please try to preview a different format file and check.

Also check for any missing/pending updates for MS office/outlook and try updating it and see if that helps.

Also please check the help article I have found on MS support page and see if that works for you https://social.technet.microsoft.com/wiki/contents/articles/53322.outlook-problem-with-pdf-preview-h...

Regards

Amal

Report · Aug 26, 2021

Hello Amal,

Is this an issue with the PDF files only or with other format files as well? Please try to preview a different format file and check.

I tried an Excel file and it previewed just fine. This is happening only with PDF Files

Also check for any missing/pending updates for MS office/outlook and try updating it and see if that helps.

There are no Microsoft office /Outlook updates pending. They are all up to date.

Also please check the help article I have found on MS support page and see if that works for you https://social.technet.microsoft.com/wiki/contents/articles/53322.outlook-problem-with-pdf-preview-h...

I have tried all that was stated in this article before I contacted the Adobe Community support

Please advise and provide a fix. . This is not only on one computer. Also it is only happening with Reader and not Acrobat Pro or Std.

Thank You!

Maryanne

Report · Aug 27, 2021

Hi Maryanne

We are sorry to hear that the issue still exists. Please check the correct answer marked in the similar discussion https://answers.acrobatusers.com/MS-Outlook-Problem-Adobe-PDF-Preview-Handler-q68108.aspx

Also, check the help article i have found on MS support page https://support.microsoft.com/en-us/office/preview-attachments-in-outlook-6f61e4ad-a93d-408c-bb3a-bc... and see if that helps.

Regards

Amal

Report · Aug 27, 2021

Hello Amal,

I have done what was recommended in both the links that you sent but have not success.

Please advise further to resolve the issue.

Thank You!

Maryanne

Report · Aug 27, 2021

Hi there

We are sorry to hear that the issue still exists. Please try the workaround mentioned in the Microsoft help page i have found https://support.microsoft.com/en-us/office/outlook-attachment-preview-failure-88020c8e-43ae-4582-955... and see if that works.

If it still doesn't work, also please try to get in touch with the MS Support team for more information.

Regards

Amal

Report · Aug 31, 2021

Amal,

This is not an office issue. I can prview all othe types of files like exel, word etc. This is only happening with pdf file previewing with Adobe Reader and on multiple computers.

Please could you look into this.

Thanks!

Maryanne

Report · Sep 01, 2021

Hi Maryanne

We are sorry to hear that. Would you mind sharing the version of the Widows OS and the build you are using?

Please try to update the Winows OS and the build to the latest version and reboot the computer once and see if that works for you.

Regards

Amal

Report · Sep 01, 2021

Amal,

Here is the version and build of Windows 10 that we are using

Thanks!

Maryanne

Report · Sep 02, 2021

Amal,

Please escalate and provide a solution.

Thank you

Maryanne

Report · Sep 02, 2021

Hi there

Thank you for sharing the information. Please try to update the Win 10 version to build version 2004, 20H2, or 21H1 as described in the MS help page https://support.microsoft.com/en-us/windows/get-the-windows-10-may-2021-update-7d20e88c-0568-483a-37... and reboot the computer once and see if that works for you.

Regaards

Amal

Report · Sep 10, 2021

Amal,

I followed your recommendation and updated windows 10 version to build version 2004. Restarted the computer and tried but it did not work. I am still unable to preview PDF files.

Please advise to resolve this issue.

Thanks!

Maryanne

Report · Sep 13, 2021

Hi Maryanne

Please checkout the correct suggestions provided in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/pdf-preview-handler-missing-in-outlook-365... and see if that works.

Regards

Amal