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DanetTechnology
New Participant
March 11, 2016
Question

unable to print PDF's from the terminal server

  • March 11, 2016
  • 13 replies
  • 46810 views

Hi Guys,

We have a terminal server that is only being used by two users for the next couple weeks however both of them are having issues usually not at the same time but has happened where they are not being able to print PDF's but are able to print word docs etc.

When this happens the green tick on the default printer has also disappeared but when right clicking on that printer we are able to tell it is set to the default.

We have tried updating the drivers, uninstalling Adobe Reader and reinstalling, restarting print spooler and a few other things but the only resolution is actually restarting the server which cannot be done every time and I need to resolve this before everyone migrates from the old server.

I am not sure how to proceed and would love some help, is this a Server issue or Adobe Reader issue?

    This topic has been closed for replies.

    13 replies

    Show previous replies
    Kim_-_ITFE
    Kim_-_ITFE
    Participating Frequently
    May 4, 2017

    Hi Guys

    Sorry for the late reply, seems I don't get email notification from Adobe forums.

    I had to install the printers local on the ts, I could get it to Work that way - Never heard a thing from Adobe since i replied.

    Everything else worked with deployed printers, but not PDF printing. I tried diferent PDF readers (FoxIt, Sumatra, PDF complete), they all had issues. I think the one that worked best was PDF Complete, but since it wasn't stable, I installed all printers local on TS with no GPO deploy). Not a very nice installation, but the only way to get it to Work permanently, unfortunately.

    KR

    Kim

    S
    s_hanka
    New Participant
    May 3, 2017

    Hi There!

    We have the same problem in terminal server 2012. In Default, everything is working fine, then random times users can't print pdf but word, excel, notepad etc. work fine, Not all users, only one user in time The only repair method is to delete the printer in his profile, and let the gpo (gpupdate /force) install the printer. Logout-login and working fine again. there is one visible difference in a printing widow, is the " print both sides on paper" doesn't show up. We tried everything drivers, adobe reinstall, change the printer deployment but the problem still occurs.

    If the problem is up, when we try the "Print" , nothing hapenned, no event, no spool, nothing. The problem always show up in a default printer. Latest Reader DC

    I hope you can say something.

    Regards

    Sándor

    Kim_-_ITFE
    Kim_-_ITFE
    Participating Frequently
    May 9, 2016

    Hi There

    We're having the same problems, someone at Adobe who can answer this??? We have the problem at multible customers running terminal server 2012R2, so it seems to be common problem.

    I might add that we push the printers from a print server (also 2012R2) via GPO. Everything else works with printers, Microsoft Navision C5, Office 2016, notepad. We have an idea, that the problems happen, when more users is logged on and using Acrobat Reader. We're running the latest Adobe Reader DC.

    Kind Regards

    Kim

    Y
    Community Manager
    YatharthSCommunity Manager
    Community Manager
    May 9, 2016

    Hi,

    Please Repair the  installation for the Reader  Program 

    Also please check after disabling the protected mode in the program using this step :-

    Acrobat > Edit > preferences > Security (Enhanced) > uncheck the option for 'Enable Enhanced Security', Also set view documents in PDF/A Mode to Never (Edit > Preferences > Document ) , then OK.

    Let me know if it helps

    Regards,

    Yatharth

    Kim_-_ITFE
    Kim_-_ITFE
    Participating Frequently
    May 12, 2016

    Hello Kim,

    If the installation is done on the server then there is not need to do on individual users.

    Unless you have a different setup of the environment, where you have installed the app on end user's machine.

    Regards,

    Tariq Dar.


    Hi Tariq

    It was actually nessesary to make the setup pr user on the terminal server

    But it didn't Work. It seems that Adobe reader prints, but nothing happens.

    Right now im having a look at the Print Processors, as covered in this article:

    No Pages Selected RDS Server 2012r2

    Kind Regards

    Kim

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