Unable to print PDFs since automatic update to Acrobat Reader DC 64-bit

Diane01AC

New Participant

I am now having this problem on my Dell Inspiron 7306 laptop and my HP 3800 ink jet printer. I am running Windows 11. Same exact problem where fillable legal sized documents give the message that they can not be printed and then it prints the same number of pages of blank paper.

I used the work around suggested changing the size of paper from the lower settings button. This seems to work sometimes. There are no new updates available. I am using Acrobat Reader DC continuous release version 2022.001.20169 64 bit

Has a resolution been found for this problem? I just started having the problem two days ago so I guess it was some automatic update that did it. Thanks everyone, Diane

defaultzjhh2h5s9eyc

New Participant

I have had issues recently too sinve July update

Tech support have just discovered that it is a paper size issue and the driver is not receiving the correct instructions

This was for me anyway.

Try setting your printer output document size up as a custom size rather than using the preset size, doesnt like ISO sizes for instance.

Might not be the same fault.

Also try the switch off the auto orientation option and select landscape, never used to work in portrait for me.

2020_RFE_reward_cards_-_4_up.pdf

Participating Frequently

Today is more than 1 month after this was posted.
I have uninstalled and reinstalled.I've updated. I've adjusted printer properties and even uninstalled and reinstalled the print drivers.

I am attaching 2 files. "2020 RFE reward cards - 1 up.pdf" which can print, and "2020 RFE reward cards - 4 up.pdf" which can't print. The 4 up was made using the 1 up file.

This is using the latest Acrobat DC sending to a Canon ImageRunner 8595. I welcome adobe to schedule time to talk with me about it.

2020_RFE_reward_cards_-_1_up.pdf

Participating Frequently

I'm a printshop so I'm printing PDF files that I have saved year after year. Just opened a file from 10/01/2019 that won't print through Acrobat DC to a Ricoh, but I can print it through a different PDF printer. No change in the file, never had any problem with it until now. Because this is marked as 'solved' even though it isn't actually solved, does that mean Adobe ignores it?

AnandSri

Correct answer

Community Manager

Hi All!

Thanks to everyone for your patience and for your cooperation.

Acrobat & Reader DC October updates are live now containing the fix, please install the latest update from the help menu of the app>select check for updates, reboot the machine if possible after the update and check the functionality.

For more details about the release, please see this: Adobe Acrobat and Reader - October' 21 updates are Live!

Let us know if you experience any issues.

Regards,

Anand Sri.

Participating Frequently

This is not a complete fix for me. To make this work, I also had to change my print processor from CnXP0PP to winprint under print processor on the properties page.

Then it works as expected. Otherwise I can't print documents that I could print last year if I want to use 'cover' settings on a Canon imageRunner. After making the change below I was able to print as expected. But now I'm worried about what else might have changed.

G

GraemeStrachanAuthor

New Participant

After Anand's information to install the latest updates, I uninstalled Acrobat Reader DC 32-bit from my Windows 10 64-bit notebook.
I downloaded and installed the 64-bit version of Acrobat Reader DC and re-booted the notebook.
When I logged in and ran Acrobat Reader DC 64-bit I successfully printed a PDF file to my Brother DCP-330C printer.
I tried to Check for Updates but got the error:
Update Failed
Updates have been disabled by your system policy.
Error: 100700
I found a solution for this on the Support Community which states that this occurs when the EULA has not been accepted.
I located the Eula.exe file in C:\Program Files\Adobe\Acrobat DC\Acrobat, double-clicked on it and accepted the EULA.
I'm now able to successfully Check for Updates.
This problem seems to be fixed for me but I'm sorry that others of you, like michaelv57797510, are still having problems.

Thanks for all your help. Graeme

swapnilsrivastava

Community Manager

Hi There,

Thanks for providing the details regarding the issue here.

We're working on providing a permanent fix for the same.

In the meanwhile, Instead of changing the page size from PrintProperties, one can change from 'Page Setup' from bottom left corner in the PrintMenu; then the PDF can be printed to a greater size as well without any error observed

Please feel free to reach us anytime.

Regards,
Swapnil Srivastava

Participating Frequently

Changing the page size does not in any way fix the issue for me on certain files.

defaultzjhh2h5s9eyc

New Participant

It seems it would only work for a few documents for me.

I spent ages today on tech chat going through the process of rolling back the version to an older one

It is not a straightforward process and you will need to be directed through it but it has worked

Hope that helps

defaultzjhh2h5s9eyc

New Participant

I have had the same issue, been through the same processes with Adobe support and got nowhere, this thread has saved me.

8 machines, only one wide format affected and only Acrobat wouldnt print to it.

The moment I changed from Auto Orientation to Landscape and all is fine

I have wasted so much time over this with re-boots, re-installs etc.

Thank you to whoever worked this out!

deepakk98862026

New Participant

I'm facing similar issues, using Acrobat DC subscription based, after recent update 2021.007.20091 not able to print pdf to pdf getting error message "this document can't be printed" and then there was an error printing the document and it generates an output file with equal number of blank page.

Raised issue with customer support, they tweak certain settings, it works for sometime and then problem crops up again.

tried rolling back to previous version but then that also not working properly, had print all pdf (to pdf) as image file, which is causing output file size to bloat up.

Working on Windows 10 64 Bit Acrobat DC 2021.007.20091

Participating Frequently

I just went back to test my orientation fix on a file I had a problem with last week and it fails. I printed this same file last year without issue(I'm a print shop so this is a huge problem). In this case if I turn off 'secure print' or 'use covers' in the driver then it will work. But I shouldn't have to do that.

That same file I printed out of another PDF program without issue using both 'secure print' and 'use covers' in the print dialog. So it isn't the driver or the file. It's Acrobat.Pro DC. I am also working on Windows 10 64 Bit Acrobat DC 2021.007.20091

deepakk98862026

New Participant

i think i just cracked it.

All my files r working now.

I think i just cracked it, solution may seem weired but u can give it a try.

do whatever you do in print dialogue box, i mean settings, page size, scaling etc. but before u click on Print Button, just click the page setup button on the left hand side bottom corner n click ok. After that just hit print

N

nolanb84054903

New Participant

My company is getting the same error as well after the recent update, but it is 32-bit. (Adobe version 2021.007.20091).

The printers that are causing issues are HP printers and I can fix the issue by installing the HP Universal Driver. I would rather not have to do this on every PC though.

Participating Frequently

I am having this same problem, first it was a Canon IR 8580 but now also a Canon iPF6400. I'm a printshop so not being able to print is a problem. Some PDFs are fine. others won't work. I can't even send a blank page to the Canon iPF6400 right now. Same 2021.007.20091 version as you.