unable to run AR on win10

New Here ,
Jan 10, 2022 Jan 10, 2022

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Many reinstalls, UAC off. After run exe no response 😞 any log? idea? 

 

 

 

 

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General troubleshooting , Windows

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Adobe Employee ,
Jan 12, 2022 Jan 12, 2022

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Hi Martin

 

Hope you are doing well and sorry for the trouble. As described you are unable to run Acrobat Reader on Win 10. After you run exe there is no response.

 

Please try to create a new test user profile with full admin rights in Windows and try using the application there and check.

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the link https://get.adobe.com/reader/enterprise/

 

Regards

Amal

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New Here ,
Jan 12, 2022 Jan 12, 2022

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Hi Amal,

thank yoy for your response, I tried full user rirghts, I used the
celaner and install again. Now I have Adobe Reader in Programfiles32. Tried
to run AcroRdr32.exe - no response.

May I create any log file ?

Now I am using foxit, so I am able to work, but it is very strange. Other
apps installed works fine.

Thank you for next tip 🙂

Martin

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Adobe Employee ,
Jan 13, 2022 Jan 13, 2022

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Hi Martin

 

We are sorry to hear that the issue still persist.

 

Please collect the Adobe CC Logs https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html and Adobe Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them with us via Document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can isolate the issue for the fix.

 

Regards

Amal

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