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Raheel S
Participant
December 16, 2021
Répondu

Unable to sign in to my account on adobe reader

I recently installed adobe acrobat reader on a new macbook.  My adobe account sign in is through Apple, so when attempting to sign in, I click the link "continue with Apple."

Safari then opens a webpage in an attempt to login however the page loads with "We did not manage to sign you in. Please disable your browser proxy settings and try again."

 

I've gone through my proxy settings on Safari and there are no proxy protocols checked.

 

Thank you in advance for your help!

    Ce sujet a été fermé aux réponses.
    Meilleure réponse par Raheel S

    Figured it out.  My iCloud private relay was preventing it.  Just went into my iCloud account, unchecked it, then was able to login.

    3 commentaires

    K
    KATLEGO277373958w9r
    Participant
    December 29, 2022

    I have the same issue but with Google Account

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    January 3, 2023

    Hi @KATLEGO277373958w9r 

     

    Do you mean to say you haven't been able to sign in to your Google account? Or unable to sync in your Google account with Adobe?

    Let us know if you are still experiencing the same issue. 

     

    ~Akanchha

    S
    shazilah2799394987qf
    Participant
    January 18, 2023

    hi.i also facing the same problem but i'm trying to login via google account. i cant use my adobe on my macbook anymore since i faled to login

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    December 17, 2021

    Hi Raheel,

     

    Hope you are doing well.

     

    Glad to know the issue is resolved and thank you for sharing your finding here. It may help other users with a similar issue.

    Let us know if we can be of any help.

     

    Thanks,

    Meenakshi

    A
    Anthony27363527u0aq
    Participant
    November 30, 2022

    having this issue on PC

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    December 1, 2022

    Hi @Anthony27363527u0aq 

     

    What exactly does the error message appear when signing into Acrobat Reader?

    Would you mind elaborating on this issue a bit more? 

    If it's the same as discussed above, have you tried the suggestion? If not, look for security software that might block the activation to proceed further.

    Or, if you have password related issue, then try resetting it once.

     

    Thanks,

    Akanchha

    R
    Raheel SAuteurRéponse
    Participant
    December 16, 2021

    Figured it out.  My iCloud private relay was preventing it.  Just went into my iCloud account, unchecked it, then was able to login.

      B
      Brad25690847347t
      Participant
      August 17, 2022

      I had this same issue with Adobe telling me to turn off my proxy settings. After following Adobe's instructions, Adobe still would not load, so frustrating; I tried everything 🙎. Thank you for your excellent advice about turning OFF private relay in iCloud, which is still in beta. After over an hour of frustration with nothing working, your excellent advice finally fixed the problem. Thank you!!!!

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