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shaunp62453366
shaunp62453366
New Participant
January 17, 2017
Answered

Unable to view PDF file - Getting Error ' need Adobe 8 or higher' [2017]

  • January 17, 2017
  • 16 replies
  • 493857 views

I can't begin to explain my frustration with Adobe help. Your customer care might as well be customer "we don't care" as the most help you offer is dependent upon getting help from others in forums or a bunch of tips that don't help.

 

To my knowledge, I have downloaded Adobe DC. I even uninstalled and re installed Adobe DC. Now, every time I try to open documents attached to Yahoo I get a message:

The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader.   For information on how to install Adobe Reader and configure your viewing environment please see  http://www.adobe.com/go/pdf_forms_configure.

 

Even when I Google I-9 form and try to open the document.....same message.

 

Any help, please.

    Correct answer ~graffiti

    If I right-click the link on this page, B13A - Export Declaration I am able to choose to save it and use File>open in Reader. What exactly happens when you have followed those steps? Remember, open Reader first and use File open after saving the pdf file using the right-click method.

    The reason Chrome isn't opening this file is because Chrome now uses it's own pdf viewer and it can make a mess of these types of dynamic form. Other pdf's may open just fine.

    16 replies

    Show previous replies
    A
    ashfaqqadri
    New Participant
    January 5, 2020

    I did the same but it says that it can not open as the format of the document is different which is I think html

    T
    Test Screen Name
    Braniac
    April 25, 2019

    There is no Android app that can do this. You will need to find a Windows or Mac system and use Acrobat Reader there.

      S
      Steve5EA0
      New Participant
      March 11, 2021
      • Is there no other browser that makes this possible on Android?? 😩
      israelo79379562
      israelo79379562
      New Participant
      April 25, 2019

      Please i am experiencing same issue. "The document you are trying to load requires Adobe Reader 8 or higher." but i am trying to view the file with my android phone can i get help i broke my laptop.

        T
        Test Screen Name
        Braniac
        April 18, 2018

        Chrome used to use Reader. Now it doesn’t. Adobe can’t fix that.

        T
        Test Screen Name
        Braniac
        April 18, 2018

        Not sure that the instructions won’t work. The message -is- the right file, in the wrong software. Only attempting to save with a “print to PDF” should break that.

        M
        Mehdi_Faronics
        New Participant
        April 18, 2018

        Thank you for your help. What I don't understand is that Chrome used to open this form before. And most people open PDFs through Chrome.

        Even when downloading it, I still can't see it in my Mac.

        Could you guys try this link and tell me if you can see it? It's an export form on the Canada Customs Agency (official): https://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b13a.pdf

        Thank you so much.

        ~graffiti
        ~graffitiCorrect answer
        Braniac
        April 18, 2018

        If I right-click the link on this page, B13A - Export Declaration I am able to choose to save it and use File>open in Reader. What exactly happens when you have followed those steps? Remember, open Reader first and use File open after saving the pdf file using the right-click method.

        The reason Chrome isn't opening this file is because Chrome now uses it's own pdf viewer and it can make a mess of these types of dynamic form. Other pdf's may open just fine.

          Adorobat
          Community Manager
          AdorobatCommunity Manager
          Community Manager
          January 18, 2017

          Hi shaunp62453366,

          Assuming you are using Google Chrome for your email account and Windows Operating System installed on the machine, could you please try the following steps:

          1- Click Download in the top right corner of the screen.

          2 - Once downloaded, click on the up arrow ( in the bottom ), this will bring the options available for the file.

          3- Click Show in folder

          4- Right click the file and then select Open with Adobe Acrobat Reader DC

          Let me know if you face any issue while following the steps.

          Thank You,

          Shivam

            M
            Mehdi_Faronics
            New Participant
            April 18, 2018

            Why am I getting this???

              J
              Jeremiah5F95
              New Participant
              August 24, 2021

              I get the same thing when I try to open a file from a GOVERNMENT website I need. How do I correct this, when I dont have the option to download, and then choose a program to open it?

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