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nathanael24693194p2fh
nathanael24693194p2fh
New Participant
August 11, 2022
Answered

Use hand tool to select text and images not working

  • August 11, 2022
  • 2 replies
  • 1073 views

The check box in Preferences > General > Basic Tools the allows the Hand tool to select text & images is not working. It was working for me for months and stopped working within the last day or so. I have reinstalled acrobat, and ensured the box is checked. Still not working. Is there another setting I need to change to make it work?

 

Thanks!

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Correct answer nathanael24693194p2fh

Turns out when I reinstalled, I reinstalled normal acrobat DC instead of Pro DC. After Reinstalling Pro DC, this function works again.

2 replies

nathanael24693194p2fh
nathanael24693194p2fhAuthorCorrect answer
New Participant
August 12, 2022

Turns out when I reinstalled, I reinstalled normal acrobat DC instead of Pro DC. After Reinstalling Pro DC, this function works again.

S
Susie25619189m1rw
New Participant
August 11, 2022

Same

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    August 16, 2022

    Hi Susie,

     

    Sorry for the delay in response.

     

    Please let us know if you are still experiencing the issue.

    Ensure that you are using the latest version. Launch the application and go to Help > Check for updates. 

    You may refer to the following help page for more information on the latest updates: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

    Try rebooting the machine after that. 

     

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

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