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Participating Frequently
January 9, 2012
Question

Verify Operation Failed and Other Issues

  • January 9, 2012
  • 21 replies
  • 60918 views

Adobe Reader X 10.1.1 is not working correctly on my computer which is running Windows XP Professional Service Pack 3. I have several symptoms.
1. If I am able to open a pdf file on my hard drive I get this error message:
   “Verify operation failed.”
    I hit OK and can read the document fine.

2. Many pdf files on my hard drive will not open. I get the error message:
   “There was an error opening this document. There was a problem reading this document (57).”
    I doubt the document is corrupt because I can email them to my coworkers and they can open it.

3. I can open any document inside of Internet Explorer 8. I get the error message:
   “There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again (0:104)”
    It wasn’t running and trying again won’t help. Usually I download the file and try to open it and if I can't I email to a co-worker and continue on. But now I need to fill out a form online that uses a pdf but I can't download it. What can I do now?

I have uninstalled and reinstalled twice with no success.  I suspect the root problem is the “Verify operation failed.”

Any ideas.

    This topic has been closed for replies.

    21 replies

    New Participant
    June 22, 2013

    I had the same problem on a MAC.

    Solution:

    Preferences

    Security

    Advanced Preferences

    Unmark "Use the document-specified method. Prompt if it is not available"

    Participating Frequently
    June 22, 2013

    Thank you for the suggestion iurycarlov - I thought that had worked for me, but unfortunately not.

    New Participant
    June 22, 2013

    I was optimistic about this fix as well, but waiting the 10 seconds (as zandwich96 wrote), I'm still received the error message.

    New Participant
    June 21, 2013

    ditto...started Jun20, MacBookPro, 10.8.4, cs6, acrobat pro 10.1.7

    Claudio González
    Brainiac
    June 21, 2013

    Did you try the suggestion by edward boretz in the message immediately before yours?

    New Participant
    June 22, 2013

    yes...uninstalled and reinstalled back to 10.1.1

    still getting the error message.

    New Participant
    June 21, 2013

    Ran the acrobat uninstaller located in the acrobat folder on the mac. Reinstalled acrobat, did not run the update, and the "verify operation failed" prompt never came back.

    New Participant
    June 21, 2013

    Me too. Just started seeing the error a day or two ago. I'm on a Mac running OS 10.8.4 and Adobe CS 5.5 Acrobat Pro X 10.1.7

    Participating Frequently
    June 21, 2013

    Add another to the list!

    Running OSX 10.7.5 and Adobe Acrobat X 10.1.7

    The message began last night, this morning I was prompted to update something in Adobe (Reader?) but that did not seem to affect the message occurrence.

    New Participant
    June 21, 2013

    I am having the exact same error. I use Acrobat Pro (version 10.1.7) on Mac. I use it every day but since this morning (21st June) I am recieving the same error message as everyone here. It's getting quite annoying really. I suspect something in the last update isn't quite right.

    New Participant
    June 21, 2013

    Same here - happening in the last 24hours or so.

    Mac OS 10.8.4

    CS6 Acrobat Pro x 10.1.7

    New Participant
    June 21, 2013

    Same thing here - running CS6 Acrobat Pro X 10.1.7 on iMac running OS X version 10.8.4

    New Participant
    June 20, 2013

    I am on a Mac (OSX 10.7.5) and started getting the "Verify Operation Failed" notice when opening PDF's in Acrobat Pro (10.1.7) but not in Reader. The PDF seems to be fine but being such an ambiguous message I am concerned as to what is happening behind the scenes.

    New Participant
    June 21, 2013

    Same issue here. The "verify operation failed" message started appearing yesterday, and is annoying. Mac OSX 10.8.4 Acrobat Pro 10.1.7

    New Participant
    June 21, 2013

    Same here, just started yesterday (20th June) I'm running a MacBook Pro with Mt Lion. Clearly this must be some sort of bug. Adobe please can you sort this?

    New Participant
    December 13, 2012

    Verify Operation Failed  while trying to open the PDF file in Acrobat or Adobe Reader :   Launch Acrobat or Adobe Reader, click on  Edit > Preferences, In General  check on Use Only Certified plug-ins and click on ok. After that navigate to C:\Users\User Account \AppData\Roaming\Adobe\Acrobat\10.0\preference, delete all files from preference folder. Then try to launch Acrobat and open the PDF file. This will resolve the issue.

    Participating Frequently
    February 13, 2012

    I found a work around. It requires Foxit Reader, which is free.

    Option 1: If you can't open a (.pdf) file in Internet Explorer because it insists on using Adobe Reader which fails on your computer for whatever reason, sometimes you can right click on the link itself and select “Save Target As” which will save the (.pdf) to your hard drive and then you can open it with Foxit Reader. If the file that it tries to save is something other than a (.pdf) such as an (.htm) then try option 2 below.

    Option 2: If the “Save Target As” option isn't available, or it tries to save a file type (.htm), then click on the link anyway and let Adobe Reader try and open it. If it fails, the URL to the (.pdf) file should be in the Internet Explorer/Adobe Reader address bar. Copy the URL, open Foxit reader, go to File - Open, then paste the URL of the (.pdf) into the File Name textbox on the Open File pop-up screen and hit "Open".

    I've tried changing the default (.pdf) reader to Foxit but sometimes the link to the (.pdf) still insists on using Adobe. Even if I try to use FireFox and Foxit together, there are some (.pdf) links that won't use anything but Adobe.

    Sorry Adobe but I don't think it's your software, I think something is wrong with Windows on this computer.

    Participating Frequently
    January 11, 2012

    Three days, no response. If I can get my company to pay for it I guess I'll have to go the $39.00 service call route.

    Which actually I don't have to do since Foxit works for most of my needs.

    Thanks for your support. Not.

    Adobe Employee
    January 11, 2012

    Hi,

    Could you let me know the foloowing details:

    1. Is this issue happening with all PDFs or only with a set of PDFs?

    2. Please try repairing the application from Control Panel > Add/Remove Programs.

    Thanks

    Ankit

    Participating Frequently
    January 11, 2012

    1. I repaired the application using Control Panel, no change.

        I logged in as a different user and the “Verify Operation Failed.” Message did not appear.

        But I could not open the problem pdf files.

    2. The pdf files that won't open are labeled as SECURED when I open them in Foxit.

    Thanks for taking the time to assist me with this.