what to do about error message 507:507

[gebrown1951]

I keep getting an error message - "There is a problem with Adobe/Reader. If it is running, please exit and try again. (507:507)"

WTF?

[Convidado]

Hi ,

Could you please tell what software are you using ?Is it Reader or Acrobat?

Please explain the work flow ,what are you trying to do when you get this error?

What version of Reader do you use?

What OS do you work on?

Please update us with all the relevant details so that we could replicate it at our end and assist you further with it.

Regards

Sukrit Dhingra

[louiseb18346232]

Hi Im using the latest version of acrobat reader DC and Im working with Windows 10. Trying to view a tax document online and it gives me the above error. I have tried "fixing" the issues but it doesnt help.

??

[AadeshSingh]

Hi louiseb18346232

Try to disable Protected Mode.

Open Reader -> Edit > Preferences, choose "Security Enhanced" category and un-check "Enable Protected Mode at startup".

Check if it fixes the issue.

Regards,
Aadesh

[louiseb18346232]

Thanks that eliminated the error but it still does not view the document. Im getting the following:

To view the full contents of this document, you need a later version of the PDF viewer. You can upgrade to the latest version of Adobe Reader from www.adobe.com/products/acrobat/readstep2.html For further support, go to www.adobe.com/support/products/acrreader.html

[piyushrajput15]

thanks its working

[rogert21995387fl2r]

it works perfect in 32 bits, but in 64 doesn't works...

[AadeshSingh]

Hi louiseb18346232​,

Open Acrobat Reader DC, navigate to Help menu -> Check for updates & install if any.

Regards,

Aadesh

[louiseb18346232]

I tried doing the updates and I also tried repairing but nothing has helped.

[AadeshSingh]

Hi louiseb18346232 ,

If it does not work, try uninstalling Acrobat Reader using cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , restart your system.

Then try re-installing it from this link: Adobe - Adobe Acrobat Reader DC Distribution

Regards,
Aadesh

[jean323 · Accepted solution]

If the this error comes up "There is a problem with Adobe/Reader. If it is running, please exit and try again. (507:507)",

Then it means there is another Adobe Reader is running on the backgrond.

You need to restart the computer and try again.

[marlenpr]

Hi, I had the same error and your advice works.

I had an pdf file open in the app and I just close the document and run again and opened my document.

Thanks for the tip.

MP

[Siju5C6D]

I have the same issue from SAP with windows 10 2004 and  adobe reader DC latest version. Problem is from SAP not preview comes and cometimes 507:507 error comes.  On disabling protected mode, Preview is OK but Print button is not working,Save and other button works.  This is for windows 10 2004 and up only.  Lower versions not affected. Any help for this