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when running the program Pop-up windows appear

Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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Pop-up windows appear every time you run a program.

If you update and reboot, it's the same thing. How do you fix it?1.jpg

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Crash or freeze , Download and install , General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Mar 24, 2022 Mar 24, 2022

Kindly try to run the Acrobat cleaner and uninstall the application completely and then install it again. Follow the below links for reference:

Cleaner tool- https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Installer- https://get.adobe.com/reader/enterprise/

 

Let us know if that helps.

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Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

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Hi @jisook73274448 

 

It looks like a sign-in window pops up every time you run the application. 

Here is a discussion link on a similar issue, kindly check out the steps provided there and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-discussions/blank-sign-in-screen-opens-and-closes-repe...

 

Thanks,

Harsh

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Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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Of the solutions in the link, only Creative Cloud Desktop Logout worked.

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Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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If you log in from Photoshop to use Photoshop, a pop-up window pops up again.

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Adobe Employee ,
Mar 24, 2022 Mar 24, 2022

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Kindly try to run the Acrobat cleaner and uninstall the application completely and then install it again. Follow the below links for reference:

Cleaner tool- https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Installer- https://get.adobe.com/reader/enterprise/

 

Let us know if that helps.

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Community Beginner ,
Mar 27, 2022 Mar 27, 2022

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was solved with this solution. thanks!!

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