Whenever I open Acrobat Reader DC I get the following error message "The application was unable to start correctly. (0xc00000a5). Click OK to close the application"

[tedford2]

Whenever I open Acrobat Reader DC I get the following error message "The application was unable to start correctly. (0xc00000a5). Click OK to close the application" Can anyone help?

[pwillener]

What is your operating system?

What is your installed version of Acrobat Reader DC?

[tedford2]

OS is Windows 7

Adobe Acrobat Reader DC is 0xc00000a5.

Many thanks!

Ted

Sent from TBR iPhone

[tedford2]

Windows 7 Professional, Service Pak 1

Adobe Acrobat Reader DC v. 0xc00000a5

Tedford B. Radway, Esq.

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[pwillener]

Tedford Radway wrote:

Adobe Acrobat Reader DC v. 0xc00000a5

That is the error code, not the version number.  The version will be something like 15.006.30033 or 15.007.20033; see your Programs & Features.

[tedford2]

… Okay it’s 2015.007.20033

Tedford

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[pwillener]

Try disabling Protected Mode via the Windows registry: download, unzip, then run the registry script from http://adobe.ly/1BEU5RI

[Guest]

Hi I've got the same issue as tedford2 with Acrobat v15.009.20071 & W10x64.

Basically it happens when I open a PDF from an external source: firefox download, everything (equivalent of windows search)...

If I open the PDF directly from Windows explorer, it's fine.

When that message arises, I click twice on OK but it doesn't close Acrobat, so I assume it closes something else like a plugin maybe.

I've executed the registry key you've shared on your last post pwillener, but it doesn't change anything.

Any other idea please? Thanks in advance.

[Mikkel69486213612]

Have the same problem when i try to save a pdf from acrobat can anyone help?