Why am I asked to sign in when converting a PDF to a Word or Excel document?

Forum|Forum|6 years ago
January 29, 2020
3 replies
1146 views

I have a current updated account, but when I hit convert and it asks me to sign it, it tells me there is no account associated witht the email. I can log into abobe with the email, but can't convert. I have checked that the email is spelled correctly.

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John T Smith

Community Expert

You replied with what you are doing, but not the program or service you are using

Is this a question about Acrobat, or the Document Cloud PDF Services?

J

Jenn14Author

Participant

I'm using Acrobat Reader DC

Nancy OShea

Community Expert

Still, when I log in to convert from the free reader it should not tell me that me account does not exist. And then when I go to my account it says I'm paid up with Acrobat Pro DC until next December. Also, the free reader is telling me I can convert from there.

Jenn,

The free Reader is NOT the same as Acrobat Pro DC. 2 separate programs.

Have you downloaded and installed Acrobat Pro DC yet?

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

What can't you convert?

Log-in to your Adobe account below to confirm a) you have an active plan and b) the plan is what you think it should be.

https://account.adobe.com/plans

Nancy O'Shea— Product User & Community Expert