Skip to main content
A
Anonymous
February 23, 2011
Question

Why can't I click on links in PDFs anymore?

  • February 23, 2011
  • 2 replies
  • 68332 views

Hi,

Can someone help - lately, when I click on a link in an ebook, a box comes up that says'Acrobat does not allow connection to ....' (whatever the link is)

Now, I always used to be able to click on links in PDFs, so I have no idea why I can't now. I've tried re-downloading Adobe, but it makes no difference - has anyone any ideas?  It seem to me as if some setting has got changed, but I have no idea what - I've tried adobe 'help', but no understandable answer there.

Any advice gratefully received, (simply put please - I'm very technically challenged, lol)

Thanks

    This topic has been closed for replies.

    2 replies

    V
    vbhv_malik
    Participating Frequently
    February 23, 2011

    Links in pdf's should work as they used to in Adobe Acrobat/Reader. If you are facing this problem, first try the same with a different pdf file.

    If the problem persists, then go to Control Panel of your system and select Add/Remove Programs (XP) or Programs (Vista/Win7). From there select the entry corresponding to Acrobat/Reader and select Change. Follow the instructions that appear and Repair your application from the options provided.

    After this process is complete, restart your machine and try working with your pdf again.

    Hope your problem gets resolved by this.

    A
    Anonymous
    February 23, 2011

    Hi ,

    Thanks for your reply - I have just done as you suggested, but sadly it didn't solve the problem - thanks again for trying to help!

    A
    Anonymous
    February 23, 2011

    Are the options still not selectable, or did you find out how to adjust them? What I described works for me, but I'm using an administrative account.


    Hi George,

    No, I can't get those options to be clickable - there's obviously some security setting I'm not managing to find that's stopping me from altering things as you've recommended.  I've spent all afternoon messing with every possible setting, but no joy. Fortunately, when I hover over the anchor text in the PDF it gives me the destination url which I just have to write down and then put in my browser, but it's so annoying when I should be able just to click on it! ( and when I always used to be able to!)

    Thanks, for trying - if you have a flash of inspiration, please let me know....

    Best regards.

      G
      George_Johnson
      Inspiring
      February 23, 2011

      This is a security issue, assuming the links you're talking about are link to web sites. You can control this behavior by configuring the Trust Manager under "Edit > Preferences > Trust Manager > Internet Access from PDF Files outside the web browser > Change Settings".

      A
      Anonymous
      February 23, 2011

      Hi George,

      Thanks for your reply, which seems to be the right answer.  Unfortunately when I go to  "Edit > Preferences > Trust Manager > Internet Access from PDF Files outside the web browser > Change Settings".  I can't change the setting to 'allow PDF files to access all websites' as none of the radio buttons are live and it is set on 'custom settings'.  Nor can I enter any addresses as I can't click on that.  Any  suggestions as to how I get those buttons live?

      Thanks again for your help.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices