Skip to main content
A
Anonymous
February 23, 2011
Question

Why can't I click on links in PDFs anymore?

  • February 23, 2011
  • 2 replies
  • 68332 views

Hi,

Can someone help - lately, when I click on a link in an ebook, a box comes up that says'Acrobat does not allow connection to ....' (whatever the link is)

Now, I always used to be able to click on links in PDFs, so I have no idea why I can't now. I've tried re-downloading Adobe, but it makes no difference - has anyone any ideas?  It seem to me as if some setting has got changed, but I have no idea what - I've tried adobe 'help', but no understandable answer there.

Any advice gratefully received, (simply put please - I'm very technically challenged, lol)

Thanks

    This topic has been closed for replies.

    2 replies

    V
    vbhv_malik
    Participating Frequently
    February 23, 2011

    Links in pdf's should work as they used to in Adobe Acrobat/Reader. If you are facing this problem, first try the same with a different pdf file.

    If the problem persists, then go to Control Panel of your system and select Add/Remove Programs (XP) or Programs (Vista/Win7). From there select the entry corresponding to Acrobat/Reader and select Change. Follow the instructions that appear and Repair your application from the options provided.

    After this process is complete, restart your machine and try working with your pdf again.

    Hope your problem gets resolved by this.

    A
    Anonymous
    February 23, 2011

    Hi ,

    Thanks for your reply - I have just done as you suggested, but sadly it didn't solve the problem - thanks again for trying to help!

    A
    atb48
    Participant
    March 1, 2011

    It's my personal laptop - I have AVG security on it, but I always have had.  The problems may have started when I last updated adobe, though I'm not sure of that - it's hard to remember.


    I have recently discovered problems that appear to relate to the combination of AVG Internet Security 2011 and Adobe Reader 10 (on Windows XPSP3).

    Although Reader v10 appeared to install it would not start - a quick flash of the Reader logo on the bottom bar and that was it!  I also discovered that there was no Uninstall listed in the Add/Remove Progs.

    However, starting in a limited mode (msconfig used to stop all non MS services and startups), Reader v10 was apparently willing to install again, on top of the existing one!  This time an uninstall did display in Add/Remove Programs.  However, restarting in normal mode (including AVG IS) then Reader fails to open properly.

    So, tried installing Reader v9.4 (difficult to find a full download!  used FileHippo.com) - this fails as Adobe reckoned a "more capable" version already installed!

    Uninstall v10 and try again - now Reader works, albiet only version 9.4.

    It appears that Reader v10.x and AVG Internet Security 2011 may well conflict.

    G
    George_Johnson
    Inspiring
    February 23, 2011

    This is a security issue, assuming the links you're talking about are link to web sites. You can control this behavior by configuring the Trust Manager under "Edit > Preferences > Trust Manager > Internet Access from PDF Files outside the web browser > Change Settings".

    A
    Anonymous
    February 23, 2011

    Hi George,

    Thanks for your reply, which seems to be the right answer.  Unfortunately when I go to  "Edit > Preferences > Trust Manager > Internet Access from PDF Files outside the web browser > Change Settings".  I can't change the setting to 'allow PDF files to access all websites' as none of the radio buttons are live and it is set on 'custom settings'.  Nor can I enter any addresses as I can't click on that.  Any  suggestions as to how I get those buttons live?

    Thanks again for your help.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices