Why does Acrobat force me to install McAfee, and adds Chrome Extensions?

Forum|Forum|2 years ago
March 25, 2023
4 replies
2907 views

I wanted to install Acrobat Reader and downloaded the installer. The installer itself automatically -- without any option to decline -- installed two McAfee programs. It also went into my Chrome and installed some extensions that it never asked me about. This is unacceptable behavior from a company like Adobe. McAfee always conflicts with existing antivirus programs, which come built into Windows. It's as if Adobe wants to intentionally break our computers or slow them down. Unacceptable that the installer doesn't even give an option to decline the McAfee products. Despicable.

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Correct answer Meenakshi Negi

Hi Taras29071405t1vj,

Thank you for reaching out.

Acrobat Reader installer download includes the optional McAfee installer and Chrome add-ons. You may disable the option if you do not wish to install the McAfee installer. You may click on More download options at the bottom of the page to check all the optional installers. Refer to the screenshot below:

If you have already installed Acrobat Reader and trying to uninstall McAfee, uninstall the Acrobat Reader application.

Then reboot the machine and install Acrobat Reader from this page: https://get.adobe.com/reader/enterprise/.

Let us know if you need any help.

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

M

Marc36511149kyqw

Known Participant

Another customer is paying for two hours of labor because Adobe decided to infect them. Over 20 viruses right after Adobe infected them with McAfee. This is just malice, it's that simple. It's am immediate back stab to customers who are now avoiding Adobe because of this.

Meenakshi Negi

Correct answer

Community Manager

Hi Taras29071405t1vj,

Thank you for reaching out.

Acrobat Reader installer download includes the optional McAfee installer and Chrome add-ons. You may disable the option if you do not wish to install the McAfee installer. You may click on More download options at the bottom of the page to check all the optional installers. Refer to the screenshot below:

If you have already installed Acrobat Reader and trying to uninstall McAfee, uninstall the Acrobat Reader application.

Then reboot the machine and install Acrobat Reader from this page: https://get.adobe.com/reader/enterprise/.

Let us know if you need any help.

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

A

ABQmedic505

Participant

Having the download option in 2 places, with one being well above the "optional" add-on information is sneaky and borderline misleading. Either way it makes Adobe seem disingenuous when it comes to transparency and full disclosure. It's a bad look.

AnandSri

Community Manager

Hello @ABQmedic505

Thank you for your feedback. Your feedback helps us identify areas where we can improve the clarity of our interface. You can use the direct Enterprise download link to install Acrobat Reader without any add-ons: https://adobe.ly/4n0xTyV

You can also raise a feature request with the product team and share your observation and feedback using the Adobe Wish form.

Thanks,

Anand Sri.