Skip to main content
New Participant
August 16, 2020
Question

Why does Acrobat Reader suck so hard and crash so often?

  • August 16, 2020
  • 14 replies
  • 14615 views

Hello everyone,,

It's considered the premiere pdf software, but it has trouble just opening files, let alone more than one. Scrolling leads to system hangs. The program crashes periodically even when you're not really doing much that stresses it [Spam link removed by moderator.]

Is the issue a simple bit of code that IT pros are familiar with, or is it just buggy for no good reason???

14 replies

Known Participant
July 2, 2024

Does seem to be unanimous.  Why isn't Adobe taking the hint?  The problem is simple.  Keep trying to enhance and update any software.  But it rarely makes it better, just different, bloated and less reliable.  There was a time long long ago, when programs were limited by memory (remember 128k).  So programmers had to be parsimonious and efficient.  No longer.

 

Acrobat just keeps crashing over and over or just freezes.  If you have to update all these Adobe programs twice-weekly, it tells me you are not making it better.

New Participant
August 13, 2024

This app drives me crazy !
Every day it crashes alaways on the same way, always when I use it by openaning several files and later, impossible to close a single file without crach.
If I want to edit pages by adding shapes, I must wait for 5-6 seconds when I select the shape.
So if you have to modify both ends direction of an arrow, you have to wait for 5-6 seconds for the first end and  5-6 for the other one.
I'm not talking about the cloud functionality which is imposed without a stand-alone version being offered !

Many of us don't need cloud features especially at work...

All these useless services and processes.
Wake up Adobe !

Meenakshi Negi
Community Manager
Community Manager
August 28, 2024

Hi Stéphane31619130esim,

 

We are sorry to hear that you are experiencing the issue.

 

Please try the troubleshooting steps suggested here: https://adobe.ly/3AIua5U

 

If that does not help, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/4cJqGgV).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4dDvfuh;

 

If the issue still occurs, please share the crash logs using the steps suggested here: https://adobe.ly/4dCt7TJ

 

Thanks,

Meenakshi

New Participant
July 2, 2024

I've been running on a newly built PC that could run laps around most of my other programs (Clip Studio, Toon Boom) but Adobe Acrobat  DC happens to be its Kryptonite. 
   What makes me die a little harder inside is that the company is more focused on having you utilize its AI "assistant" and reminding you of their hip and wacky tools and options through their relentless pop-ups,  instead of troubleshooting the core issues that cause horrible slow downs, text merging with other paragraphs constantly, and making simple tasks like importing graphics turn into an all out war.  Like I just finished editing a resume that took me over an hour,  and most of it was editing and sliding around text. Simple task work like that should only take around twenty minutes or less! 
  Hey Adobe! Maybe clean up the ancient, bloated , time sinking, and buggy dev coding that's likely still hiding dormant in your latest iteration of Acrobat before you go touting your A.I 'services'.  

New Participant
February 22, 2024

Its a pile o Sh!t these days - whats an alternative as Ill be moving our entire business over! 

REally frustrated with it crashing out - get you for years using reader and all are reliant on it - then start charging! Seriously sick business model!

New Participant
December 11, 2023

FoxIT Pro is the answer. Im so fed up with adobe I am going to make it my life purpose to move my entire company away from all adobe products.

 

New Participant
October 30, 2023

It is terrible.  And the latest update of the "free" version doesn't even allow you to rotate a page!  I also now use Microsoft Edge even though it has limited capabilities at least you can open many pdfs simultaneously without the whole thing crashing and you can rotate a page.  Luckily my workplace has another program with a few extra features if I need to edit etc...

New Participant
November 14, 2023

It is utter garbage. I had to create a series of "certificate" for teachers to give out to students. Sounds easy right, printable pages on the web. Oh but now we have to a make them accessible. Ha that is sooo painful in Acrobat. Gave up, talked those that be, just to do it in HTML.

New Participant
October 12, 2023

I have found my people. Adobe Acrobat DC is the bane of my existance. I have to use it for alot of different tasks. Usually there is only a 50/50 chance I will be able to complete a task without it crashing. Its hot garbage of a software platform. I don't know how its been almost 30 years since Adobe Acrobat was created and their software still doesn't work. I want to take over their software dev team pro bono just so I don't have to deal with this crap anymore. Get your  together Adobe you are failing. Fix your product and fire your software dev leadership.

New Participant
September 18, 2023

OK!, I have had enough of the newest version of Adobe, which I thought was the "premier" .  Turns out they can call themselves whatever they want.  Necessity is the mother of invention!  I've searched out other PDF readers and came upon one that truly rocks the socks off of Adobe, may they rest in pieces!

For my needs now, I have officially switched to PDF XChanger. There is a free version that completely wipes out Adobe, (even when it was on top of it's game.) This reader sizzles with large files, I run some pretty intensive, multi page Archetectual plans through it and it is so fast I have to be careful which page I hover over.   I don't know about you, but Adobe lost me completely.  I switched sides and am on board with PDF Xchanger for good.  Adubie can go smoke it.

New Participant
April 3, 2023

I agree. The new version is crashing too many times. On top of that, I am not able to use the licesnse I bought to use hte software. This is really too bad!

AkanchhaS8194121
Brainiac
April 4, 2023

Hi @Nayeff28986304fs44  and all.

 

If you continue to experience the same issue with the latest version even after following the troubleshooting steps suggested. Please help us with the following logs to further investigate the issue

 

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  share them by uploading them to cloud storage (any)

 

 Procmon Logs: [Windows only]

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

 

Thanks,

Akanchha 

New Participant
January 27, 2023

I agree with everything said here (and notice that nobody has anything good to say about Acrobat.) I could add to the list of grievances, but why waste time if Adobe doesn't care?

New Participant
January 27, 2023

Ooh, I earned my first reply bad for that post! 

New Participant
December 11, 2022

I think it's cause of the amount of money they spend on advertising. Almost every ad I get (besides political ads, I'm from Georgia) on YouTube is for Adobe Acrobat. First of all, I already have your product, Adobe, and secondly, I think it really sucks