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A
Anonymous
May 12, 2016
Answered

Why does the Mouse cursor change into a black box within Adobe DC?

  • May 12, 2016
  • 29 replies
  • 130475 views

We have a user, who when opening any pdf document, her cursor changes into a black box

When you go into the preference settings it shows normal, when back into the home screen black box cursor returns

Removed Adobe DC, Reinstalled again Via Web Installer

Updated Java in-case it maybe linked

Restored the OS to a previous working state and the it still does the same

Is there some setting that could be causing this? Macro or ActiveX?

Black Box only shows in Adobe

    This topic has been closed for replies.
    Correct answer Anup_K

    I just updated to the Adobe Acrobat Reader DC v2015.016.20041 and still have the black box issue. It doesn't show up on a screenshot though.


    Can you let us know if the following workaround helps resolve the issue?

    1. Go to local appdata folder -

    C:\Users\<user name>\AppData\Local\Adobe\Acrobat\DC

    2. Delete the following file in local appdata folder -

    IconCacheRdr.dat, in case of Reader DC

    IconCacheAcro.dat, in case of Acrobat DC

    3. Restart Reader/Acrobat

    Do you still see the black cursor issue?

    29 replies

    Show previous replies
    Urban Spirit
    Urban Spirit
    New Participant
    May 25, 2016

    I'm having the same issue with black box just popping up. I'm using Acrobat DC pro and not just the reader. I have a creative cloud subscription and can't seem to go back to to an earlier version as a work around. Have you solved this problem. It's difficult to take a screen shot of the problem because when you  move the cursor away from the task bar it disappears.

    Urban Spirit
    Urban Spirit
    New Participant
    May 25, 2016

    Here is a link to a video of the problem with the black box appearing on Acrobat DC Pro

    https://youtu.be/nM8fmwsJOzc

    A
    Adobe Employee
    apangasa11851843
    Adobe Employee
    May 25, 2016

    Hi,

    Are you seeing this issue on your local machine or are you accessing the machine remotely?

    Thanks,

    Ankit

    amilendra
    amilendra
    New Participant
    May 19, 2016

    Seems to be fixed in Acrobat Reader DCv2015.016.20041

    R
    roberth945754
    New Participant
    May 19, 2016

    Upgrade to Acrobat Reader DCv2015.016.20041 has corrected the black box cursor problem for me.

    Thanks.

      julespbfcm
      julespbfcm
      New Participant
      May 20, 2016

      I just updated to the Adobe Acrobat Reader DC v2015.016.20041 and still have the black box issue. It doesn't show up on a screenshot though.

      A
      Adobe Employee
      Anup_K
      Adobe Employee
      May 18, 2016

      Can you share a sample PDF where you see this problem? It will help us reproduce the problem in house.

      Thanks.

      U
      UnipecJim
      Participating Frequently
      May 18, 2016

      Yes, I will send you one.  However, ALL .pdf documents that I have (received from many sources) now (since I uploaded Acrobat Reader DCv2015.016.20039) have the "black box" cursor.  Not one had the "black box" cursor prior to uploading Acrobat Reader DCv2015.016.20039.  I have resolved by uninstalling Acrobat Reader DCv2015.016.20039, and downgrading to v11.  The "black box" cursor is now gone.  Ergo, Acrobat Reader DCv2015.016.20039 is the problem, as several other Forum members have also noted.

      What email address do I use?  I tried to send to Anup_K <forums_noreply@adobe.com>, and got by a postmaster reply that message was not deliverable.

      "The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your help desk.  The following organization rejected your message: inner-relay-4.eur.adobe.com."

      .

      J
      Adobe Employee
      JainAjay
      Adobe Employee
      May 19, 2016

      Hi James, please send the file to [Moderator: Personal information removed. || Use private messaging: How Do I Send Private Message ]

      A
      Anonymous
      May 17, 2016

      Hi

      We have 3 users currently affected with the black box in Adobe DC Reader @Rave

      I just downgraded them to the older version of Adobe Reader for the time being (v11.x)

      2 Users on Windows 7 SP1

      1 on Windows 10

      in the run command type winver to see windows version an build number @UnipecJim

      Have tested/tried the older version as a temporary fix till Adobe finds a solution @roberth945754

      Regards

      U
      UnipecJim
      Participating Frequently
      May 17, 2016

      I have Windows, Version 6.1,( Build 7601: Service Pack 1). How do I get

      v11.x?

      From: Appletiser-IT

      Sent: Tuesday, May 17, 2016 1:45 AM

      To: James Healey

      Subject: Why does the Mouse cursor change into a black

      box within Adobe DC?

      *Why does the Mouse cursor change into a black box within Adobe DC? *

      created by Appletiser-IT

      <https://forums.adobe.com/people/Appletiser-IT> in *Acrobat

      Reader* - View the full discussion

      <https://forums.adobe.com/message/8754043#8754043>

      A
      Anonymous
      May 17, 2016

      You can try one of 2 links  below

      Adobe - Adobe Reader : For Windows : Adobe Reader 11.0 - Multilingual (MUI) installer

      Download Adobe Reader 11.0.10 - FileHippo.com

      Though this would be a temporary fix till they resolve the Adobe DC Reader black box issue

      Remove Adobe DC before installing 11

      UnipecJim​

      A
      Anonymous
      May 16, 2016

      Anybody have any luck resolving the issue?

      A
      Anonymous
      May 16, 2016

      A Temporary Solution is reverting back to Acrobat Reader 11.x before DC Reader and seems to be okay

      R
      roberth945754
      New Participant
      May 16, 2016

      Hi All,

      I am not able to see this behavior on Windows 7 and Windows 10 machine with Acrobat Reader DC v2015.016.20039

      Can you please provide a screenshot and OS details and the version of Reader installed.

      Does repairing reader fix the issue?

      How many users are affected in your org?

      Regards,

      Rave


      I am running Windows 7, Service Pack 1.

      Version of Reader installed is 2015.016.20039.

      Repairing Reader DC does not fix the issue.

      I also tried uninstalling & reinstalling. That does not fix the issue either.

      Screenshot:

      Notice black square box in lower right corner.

      As I move the cursor over areas where text occurs, it changes from the black box to an I-Beam cursor. Moving the cursor back over areas where there is no text or anywhere over the tools menu on the right side causes it to change back to the black box.

      A
      Anonymous
      May 15, 2016

      I see this in the Bookmarks menu when looking at a PDF version of a filed Turbo Tax tax return. When I move the cursor over an item in this menu, a solid black opaque square about three quarters of an inch high appears. When I move it over text in the document, I see the hand tool, as usual. I don't remember seeing this before today, so it probably appeared in the same automatic update that others are seeing.

      julespbfcm
      julespbfcm
      New Participant
      May 13, 2016

      Yes, I suddenly have the same problem; the cursor turns into a black box any where in document where there is no text, even on side arrows of comment section. This is just the reader version so redact is not an option/ issue. And yes, there was an automatic update day before yesterday. I have used this version for over a year and this is the first time I've had this issue. Even tried to repair the program with no change. What's going here? 

      Quaksyx
      Quaksyx
      New Participant
      May 13, 2016

      I have the same issue -- seeing in Acrobat Reader DC.  I have removed/reinstalled Reader DC as well as updated video drivers...neither corrected the black box problem.

      R
      roberth945754
      New Participant
      May 12, 2016

      I have the same problem. Just started today following automatic update of Adobe Reader DC.

      A
      Anonymous
      May 13, 2016

      Going to try and remove adobe again and registry entries an related content and try a previous version or just the reader and see

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