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rickf73064941
Participating Frequently
March 20, 2017
Answered

Why won't my password be accepted with trying to install adobe reader?

  • March 20, 2017
  • 5 replies
  • 7609 views

trying to install latest version of adobe reader, but my password isn't accepted. I've changed it twice.

      Correct answer grassguydave

      I entered the same pw on an external keyboard but didn't get through until I put the exact same pw on the native keyboard. Strange, I know but that's my experience.

      5 replies

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      Dalrime
      New Participant
      March 31, 2022

      I just had the same experience. Now it has been resolved. Just quit the process and retry with the same mac password which had not been accepted. 

      ~graffiti
      ~graffiti
      Brainiac
      March 21, 2017

      Does it make any difference if you download the full installer from Adobe - Adobe Acrobat Reader DC Distribution and use it?

      T
      Test Screen Name
      Brainiac
      March 21, 2017

      So, you get the SAME prompt from some other software install (except for the app name) and it works? If so that leads direct to my worry, and my question: where did you download it?

      T
      Test Screen Name
      Brainiac
      March 21, 2017

      NO. Nothing is wrong with the Reader app (or at least, this does not show it).  This prompt comes from the Mac itself. (Basically, the installer says "I would like to install software to the system, please do this for me", the Mac asks for the password, and if the password is right, the software is installed - by the Mac itself - into the system. Adobe software doesn't see the password at all, it's between you and the Mac.

      So if your Mac password is not accepted you have a very serious problem. You would need help from a Mac expert, not an Adobe software expert.

      There is one other possibility, an unwelcome one, that this is malware pretending to be Acrobat Reader, putting a fake password prompt, and sending the password to bad people. It is only a small possibility. Where did you download it?

      kglad
      kglad
      Community Expert
      March 20, 2017

      you're probably being prompted for you mac's password.

      [moved from Installing, Updating, & Subscribing to Acrobat to Acrobat Reader]

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        rickf73064941Author
        Participating Frequently
        March 20, 2017

        Thanks, but I've entered the Mac password as well, and I'm certain it is correct.

        T
        Test Screen Name
        Brainiac
        March 21, 2017

        That is the Administrators password it is asking for. The one you use to Log in to your Mac.


        Also, have ever installed any other software On this Mac? most apps have the same prompt and want the same password, the one you chose when you switched the computer on the first time.

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