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Hello!
I accidentally activated an annual paid license on a second account. After logging in after a while I noticed that I had a trial license so I activated the annual license. After receiving two invoices in a short time, I found out that I have accounts with paid licenses, but I only need one.
Is there a way to cancel one license without paying the early cancelation fee?
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Hello @Birgit Russka,
I hope you are doing well. Thank you for reaching out!
Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.
You may refer to the below links for more.
For Android
Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help
For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.
Let me know if this helps.
Thanks,
Souvik.
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The above response is for subscriptions purchased on mobile platforms.
For purchases made on Adobe's website, please visit the link here to learn more.
Thanks,
Souvik
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Hello @Birgit Russka,
I hope you are doing well. Thank you for reaching out!
Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.
You may refer to the below links for more.
For Android
Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help
For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.
Let me know if this helps.
Thanks,
Souvik.
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Hello!
Unfortunately, this didn´t help.
The two accounts I have both have creative cloud all apps 100GB yearly license with monthly payments.
The licenses were both activated on adobe.com website.
I hope there is an another way to solve this problem
Birgit
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The above response is for subscriptions purchased on mobile platforms.
For purchases made on Adobe's website, please visit the link here to learn more.
Thanks,
Souvik