• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

Accidently activated paid license on a second account, mow I have two paid license

New Here ,
Jan 27, 2024 Jan 27, 2024

Copy link to clipboard

Copied

Hello!

I accidentally activated an annual paid license on a second account. After logging in after a while I noticed that I had a trial license so I activated the annual license. After receiving two invoices in a short time, I found out that I have accounts with paid licenses, but I only need one.

Is there a way to cancel one license without paying the early cancelation fee?

TOPICS
Cancel subscription

Views

246

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
2 ACCEPTED SOLUTIONS
Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

Hello @Birgit Russka,

 

I hope you are doing well. Thank you for reaching out!

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

Community & Social Consultant | Document Cloud | Adobe

View solution in original post

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 03, 2024 Feb 03, 2024

Copy link to clipboard

Copied

LATEST

Hi @Birgit34691613ms2w,

 

The above response is for subscriptions purchased on mobile platforms.

 

For purchases made on Adobe's website, please visit the link here to learn more.

 

Thanks,

Souvik

Community & Social Consultant | Document Cloud | Adobe

View solution in original post

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

Hello @Birgit Russka,

 

I hope you are doing well. Thank you for reaching out!

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

Community & Social Consultant | Document Cloud | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 02, 2024 Feb 02, 2024

Copy link to clipboard

Copied

Hello!

 

Unfortunately, this didn´t help.

 

The two accounts I have both have creative cloud all apps 100GB yearly license with monthly payments. 

The licenses were both activated on adobe.com website.

 

I hope there is an another way to solve this problem

 

Birgit

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 03, 2024 Feb 03, 2024

Copy link to clipboard

Copied

LATEST

Hi @Birgit34691613ms2w,

 

The above response is for subscriptions purchased on mobile platforms.

 

For purchases made on Adobe's website, please visit the link here to learn more.

 

Thanks,

Souvik

Community & Social Consultant | Document Cloud | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines