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Accidently activated paid license on a second account, mow I have two paid license

New Here ,
Jan 27, 2024 Jan 27, 2024

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Hello!

I accidentally activated an annual paid license on a second account. After logging in after a while I noticed that I had a trial license so I activated the annual license. After receiving two invoices in a short time, I found out that I have accounts with paid licenses, but I only need one.

Is there a way to cancel one license without paying the early cancelation fee?

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2 ACCEPTED SOLUTIONS
Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

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Hello @Birgit Russka,

 

I hope you are doing well. Thank you for reaching out!

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Feb 03, 2024 Feb 03, 2024

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Hi @Birgit34691613ms2w,

 

The above response is for subscriptions purchased on mobile platforms.

 

For purchases made on Adobe's website, please visit the link here to learn more.

 

Thanks,

Souvik

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Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

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Hello @Birgit Russka,

 

I hope you are doing well. Thank you for reaching out!

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
Feb 02, 2024 Feb 02, 2024

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Hello!

 

Unfortunately, this didn´t help.

 

The two accounts I have both have creative cloud all apps 100GB yearly license with monthly payments. 

The licenses were both activated on adobe.com website.

 

I hope there is an another way to solve this problem

 

Birgit

 

 

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Adobe Employee ,
Feb 03, 2024 Feb 03, 2024

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Hi @Birgit34691613ms2w,

 

The above response is for subscriptions purchased on mobile platforms.

 

For purchases made on Adobe's website, please visit the link here to learn more.

 

Thanks,

Souvik

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