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Hi there
Hope you are doing well and thanks for reaching out.
Would you mind sharing the version of the Acrobat app and the OS you are using? Also try updating the apps from the App Store and reboot the device once and see if that works.
Check for the files on the document cloud here https://adobe.ly/422UzWe and ensure that the files are still available on the cloud.
If it still doesn't work, please share a small video recording of the steps you are doing and the issue as it occurs for more clarity and understanding.