Acrobat Reader font display

[c151_131132]

The Adobe Acrobat app does not display my fonts correctly. Arial and times new roman fonts, which are standard fonts that should have no problem displaying, is being replaced by the app with unknown fonts.

All the fonts in the document are either Arial or Times New Roman and Acrobat seems to have replaced them.

Some photos for comparison

Normal display (Drive PDF Viewer)

https://image.ibb.co/fhfDeq/Screenshot-20181121-123057-Drive.jpg

Acrobat display

https://image.ibb.co/mXBpkV/Screenshot-20181121-123049-Adobe-Acrobat.jpg

Another example

Normal display

https://preview.ibb.co/gppyeq/Screenshot-20181121-122743-Drive.jpg

Acrobat display

https://image.ibb.co/fP7UkV/Screenshot-20181121-122947-Adobe-Acrobat.jpg

My device is Galaxy A5 (2017), SM-A520F/DS, running Android 8.0.0.

Thanks.

[Meenakshi Negi]

Hi there,

As you are experiencing an issue with the fonts display, is it an issue with some particular files?

If yes, would it be possible to share the file with us? If yes, please refer to the steps mentioned here How to share a file using Adobe Document Cloud

We cannot open the screenshots that you have shared with us.

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Please share the details asked below:

- Application version

- Where are the files saved? On device or some other location?

- Are you able to reproduce the behavior with other PDFs?

- Did you check the if the fonts are embedded in the document?

Let us know if you need any help.

Regards,

Meenakshi

[c151_131132]

Hi,

Thanks for the prompt reply.

As far as I have tried, it seems to be an issue with any file saved on Microsoft Word > PDF, the docx file were created on differnet PCs using Word and saved as a pdf. I do not know if the fonts are embedded. 

The issue does not persist if I create a document on other programs such as Google Docs and save it as a PDF, the fonts will display correctly.

When opening the files on a PC version of Acrobat, no issues as well. Issue only exists on Android app version.

Application version 18.4.1, files are saved in device internal storage.

The files I used in my screenshots are here: Shared Files - Acrobat.com

Reattached screenshots:

Normal Display:

Acrobat App Display:

Normal Display:

Acrobat App Display: