/t5/acrobat-reader-mobile-discussions/acrobat-reader-samsung-subscription/td-p/13138278Aug 16, 2022
Aug 16, 2022
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Hello,
I am really unsatisfied with what has happened. A week ago I needed to use acrobat on my phone as I was away and had to sign some documents and this was pretty much the only time I used it. I found out that I had to start a subscription to be able to edit the doc but while trying to do it I got an error and thought okay maybe there was an issue with my connection and when I tried to do it again(this is to start the 7 days trial) it was giving my an error saying that I already had purchased this. Now fast forward a week from that time I get a receipt where £53.89 VAT included are gone from my account while acrobat still shows that I don't have a subscription so there was no way for me to cancel and still not and just losing money. Great, now can I please somehow cancel this and please get my money back? I never ended up using the premium feauture anyway as I still have no acess to it, just somehow getting my monety though.
Hi Adobe support, I am following up again regarding the refund request I submitted on 28 July 2025. Since purchasing the Adobe Premium subscription on 21 July 2025, I have been unable to use the service, which is very frustrating.
I would appreciate it if you could prioritise this matter and confirm when the refund will be processed. If there are any issues causing the delay, please let me know immediately so they can be resolved.
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