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Acrobat sticking at “please subscribe”

New Here ,
Sep 15, 2022 Sep 15, 2022

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Hi folks I wonder if anyone could help me.

i have been using acrobat to edit pdfs on my iPhon for months without any trouble but today (when of course i have a super urgent form to sign) it keeps taking me to a "subscribe" page.

I've tried pressing the subscribe now button and it tells me that I'm already subscribed until November. 
I have tried the usual stuff, switching phone off and on, deleting videos on phone, deleting a dozen or so old documents on adobe... but nothing is working. I'll have to do without it this morning and make an hour trip to sign a form but I don't fancy that ongoing! Any help gratefully received. 

TOPICS
Crash or freeze , PDF forms

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1 ACCEPTED SOLUTION
Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hi @Andrew26145422tm07

 

Hope you are doing well. Sorry for the trouble.

 

Are you trying to sign in using the option "Sign in with Adobe" option or "Sign in with Apple ID"?

 

Also, please try the below steps:

1. Log out of the application;

2. Restart your device;

3. Log in back with Apple ID-> go to Preferences-> Subscriptions-> Restore purchase.

 

You may also click on the link to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Hope this helps.

 

-Souvik.

 

[Moving the thread to Acrobat Reader Mobile Board for better visibility]

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hi @Andrew26145422tm07

 

Hope you are doing well. Sorry for the trouble.

 

Are you trying to sign in using the option "Sign in with Adobe" option or "Sign in with Apple ID"?

 

Also, please try the below steps:

1. Log out of the application;

2. Restart your device;

3. Log in back with Apple ID-> go to Preferences-> Subscriptions-> Restore purchase.

 

You may also click on the link to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Hope this helps.

 

-Souvik.

 

[Moving the thread to Acrobat Reader Mobile Board for better visibility]

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