Adobe acrobat crashes after startup iPhone

[Giovanni37280274z3p9]

Hi, I can't use anymore adobe acrobat because it crashes after startup. I have an iPhone 11. Can you solve please?

[S. S]

Hi @Giovanni37280274z3p9,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Have you checked if the app is updated to the latest version on the AppStore? 

Do you still experience the issue with the latest version? If yes, would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat you sue (go to Profile-> About Acrobat);

2. The iOS version of your device;

3. A screen recording video of the event for a better understanding.

Look forward to hearing from you.

-Souvik

[Giovanni37280274z3p9]

Hi,

I have already checked everything.

1. Adobe Acrobat version : 24.04.61 (I've seen this in the App Store because I can't see it in the app)

2. iOS version: 17.4.1

I hope you can resolve this bug.

Giovanni

[S. S]

@Giovanni37280274z3p9 Thanks for sharing the details. 

I have logged a ticket for the team to investigate further.

I will update the thread once I hear back.

-Souvik

[mywildersyde]

Hello Souvik:

l am running the following version of Acrobat Reader 25.05.05 (20250609.204730).  I have an iPhone 14 Pro Max, and the only thing I did was update to iPhone's latest iOS version 18.5 (22F76) over the weekend. Prior to updating my iPhone iOS the Acrobat Reader worked great (maybe a little bit slow when wanting to store projects on my local iPhone files, but it still worked. Today, June 18, 2025, was the first time I tried accessing Acrobat Reader since updating my iOS. It kept crashing time and again. It wouldn't even open for the longest time, and I pay for a yearly subscription. Eventually, I did get it to open up on my iPhone, but it wasn't before first logging in on your website. And your website is acting kinda' messed up too. It keeps resetting and giving me a blank screen. So, I am not sure if this message will post, but I pray you find a fix to this crashing issue.

[S. S]

Hi @mywildersyde,

Sorry for your experience with Acrobat Reader Mobile and Acrobat Web.

This was a known issue with the app, and our team worked on it to get it fixed.

The issue stands fixed as of now. Please restart your device once, and let us know how it goes.

Regards,
Souvik.

[Amal.]

Hi there

I hope you're doing well.

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

~Amal

[jhabriya_2584]

It's not working for me either. The app is updated. Deleted the app reinstalled and also restarted my phone. Still crashing after start up.

[ken_2057]

Further to this thread, I now have the same problem with Acrobat crashing after a few seconds on the my iPhone.  I just reinstalled Acrobat from the App Store and restart my phone. Did not solve the problem.  iOS version 18.5 . Thanks for any help

[anthony_7548]

Same issue for me. Worked for a few mins then decided to crash within a second every time I open it. iPhone 16 pro on iOS 18.5. Multiple restarts and downloads did not fix it. 

[shane_2859]

Same exact issue. Just discovered as I am walking into a meeting and have files on my app I need. Powered down and restarted 2 times. Deleted and downloaded 2 times. Same issue. 

[jhabriya_2584]

What's going on? I pay for my subscription and need to update some files!

[xuhui_3830]

Same here. The app keeps crashing from a few hours ago.

[fierce_customers5ECC]

Same with my app! It keeps crashing and it has all the important files I need.

[tai_loy_HK]

Same happened to me, Acrobat app crashed everytime I started it. iPhone 12 iOS 18.5. Tried shut down and restart iPhone but of no use.

[deboraho64000826]

Same issue here.  Restarted phone, deleted app, restarted phone again, installed app... same problem, crashes right after loading.  

[paula_4018]

Same! Literally keeps crashing when I try to open it. I hope I didn't lose all my files by reinstalling it! 

[S. S]

Hi All,

Sorry for the experience with Acrobat Reader Mobile app crashing.

We are aware of the issue with Acrobat Reader Mobile crashing on iOS/iPadOS.

The team is working on it, and the fix will be live soon.

Link to the announcement here: https://adobe.ly/45uBT52.

We request your kind understanding and patience while the team gets the fix live.

Regards,
Souvik.

[karend24038702]

Add me to the crashes on open list. Worked fine yesterday, crahses today. 

iPhone 16, iOS 18.5, app version 25.05.05

deleted and reinstalled app, still crashes. 

[james_2598]

I am having the same issue. It seems to not crash if I enable airplane mode on my iphone or iPad. I can at least open the app and access my files while they fix this issue. 

[olesia_4185]

Some kind of bug — it stopped working on both my iPhone and iPad. Nothing helps, it crashes every time I try to launch it

[karend24038702]

Based on the link posted by support, it's a problem with document cloud. That's why you can open in airplane mode. Of course, if you saved your files to the cloud, you still can't do any work. 

[S. S]

Hi All,

Good news.

We are live with the fix.

Please restart your device once and try using the app again. 

Let us know how it goes.

Regards,
Souvik.

[karend24038702]

The app now works but almost none of my files are available. 

[andres_4187]

Hello I am experiencing this same issue, I need to work :;( any news?