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Adobe Acrobat reader for mobile not able to open pdf file with password protected in AES-256

New Here ,
Feb 02, 2023 Feb 02, 2023

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Hi,

 

I have generate a few pdf file with password protected in AES-256. I'm able to open the pdf in other mobile pdf reader and only not able to open in AES-256. May i know what is the actual problem on this?

 

I have attached a sample pdf file on it and the password is A12345678

 

 

TOPICS
Android , iOS , Security or signature

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Hi @shaun28236593oolv,

 

Hope you are doing well. Sorry about your experience.

 

We are aware of the issue, and a bug is logged to get this fixed. While we are working on the fix, would you mind trying the below workaround:

When creating the file, go to Properties-> Security Tab-> change security-> Change the can be opened by Acrobat X or later instead of Acrobat 9 or later.

 

SS_0-1675394530961.png

 

Hope the workaround helps.

 

-Souvik.

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