Adobe is advertising when PDF shared with mobile device

[9kiowa]

Edit, Sign and Share PDF files on the go. Get Acrobat Reader for mobile: https://adobeacrobat.app.link/Mhhs4GmNsxb

No imagine seeing this every time you share a PDF while trying to conduct a conversation or business. How do you remove this advertisement when sharing a PDF from your files? Adobe support could not help me. 

[9kiowa]

"Now imagine" ^

[9kiowa]

I'm using a Google Pixel. The attachment advertisement is a royal pain. How do you remove it?

[abuse removed by moderator]

[jane-e]

Moved to Adobe Acrobat Reader for Mobile

Jane

[S. S]

Hi @9kiowa,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Thank you for reporting this! I am forwarding the issue to the product team for further investigation and I will get back to you once I hear back from them.

-Souvik

[Dana28993189hk7v]

Do we happen to know more about this issue? Starting to get reports on my Intune iOS users.

[S. S]

Hi @Dana28993189hk7v,

Sorry to hear about this.

Would you mind sharing an estimated number of users being impacted by this?

This helps us to gauge the priority and share it with the team for further review.

-Souvik

[Edoardo31597233yika]

I am also getting it. I pay for my plan and this is getting really anoying and when you dhare it to whatsapp it is even worst it just sends a link. Pure pain. We pay to send publicity around

[Dana28993189hk7v]

I have only been informed of 3. Downloading the app and sharing a PDF on my test device, I can confirm it is doing on it as well.

[S. S · Accepted solution]

Thanks @Dana28993189hk7v,

The team is working to get this reversed. I will update the thread here for everyone one the change is made.

-Souvik

[9kiowa]

Obviouly, your team will not fix this issue and Adobe is being very deceptive now. 

[Ravish Paul Consulting]

I have the same issue. Paid app and the annoying Adobe ad. Please remove the same. 

[MindfulMountain]

AND???

This was months ago......

How hard is it... really??

I can understand adobe including this for free users, but for paid, premium users??? C'mon now....

There is also probably some privacy statute (at least in California) that will enable paid users to sue Adobe for essentially invading the privacy of their paid users by inserting its own text into private emails.... A class action lawsuit my get some attention. I'll start asking some of my fellow attorney colleagues to see if they might be interested...

[Tobias Gonçalves]

Está acontecendo a mesma coisa comigo.

Eu conseguia enviar PDF normalmente, mas tem uns 12 dias que só vai o link e não consigo mais enviar documentos em PDF.

Estou pagando assinatura e o aplicativo não funciona.

Preciso de solução para o problema.

[Ana31599396ivk3]

Eu também estou tento o mesmo problema, como resolver? 

[S. S]

Hi @Ana31599396ivk3 @Edoardo31597233yika,

Our team is aware of it and are working to reverse this in the upcoming update.

-Souvik

[Tobias Gonçalves]

Mas quando isso acontecerá?

[Tobias Gonçalves]

O relato do problema é de 17 de julho e até o momento a equipe não conseguiu resolver? 
Teremos algum desconto na assinatura? 

[S. S]

Hi @Tobias Gonçalves,

Reversing changes made to a build in the application needs more precaution than adding new features.

It takes time and often more than new implementations. While I understand your frustration, I would request your kind understanding and patience while the team looks into it.

-Souvik

[steveb81499845]

This is still happening 3 months later. When will it be removed it is a real pain and causing us to look at other options for our PDF needs.

[9kiowa]

Your team has dine nothing to resolve this easy issue that never existed before. 

[Tim31627649on61]

I've been having the same issue and it just started happening recently.  Adobe support was no help at all!  Glad I found this forum.  Guess I will just wait for the update.

[9kiowa]

Sodapdf says they have 24/7 support. I may be switching this week becasue of the advertisements. I don't give Adobe $300+ every year to adverise and take my ability away from sharing PDF's in an email thread. Adobe used to work great and it's a sham. Alos, when I talked to customer service, I could hear folks from another country having a good time in the background. A party to say the least and was very distasteful. THey do not care anymore or this issue would have been resolved. 

[steveb81499845]

What do you plan to switch to? I am looking to move our 6 users to something else.

[9kiowa]

I'm looking now and this week. I am a GC so I will speak to engineering and Architect firms this week and see what they are using. I'm not fond of learning new apps however, we all need an app that works! It's so ironic when Adobe invented the PDF that we have to use another PDF app to work efficiently. (Abuse removed)