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Adobe not syncing or sharing files

New Here ,
Nov 22, 2022 Nov 22, 2022

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I can't see my highlighted prints with text. I can't share file what's up with the system?

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Crash or freeze

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Adobe Employee ,
Nov 23, 2022 Nov 23, 2022

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Hello @Double2726665490t2 

 

I hope you're doing great, and sorry for the issue you're experiencing.

 

As described, you are unable to share the PDF or see highlighted text.

Could you please describe more about the issue and help me with a few details to understand the issue better?

1. Application name and version.

2. Device name and version.

3. Is the issue file specific? If yes, then please share the file with us so we can check on our end.

4. What is the error you're getting when sharing the pdf? And a screen recording of the happening situation.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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